Customer Success Manager (w/m/d) - 80-100 %

Hello! Yes, YOU… We are looking for you!

As an international, rapidly growing company in the field of digital real estate marketing, we are looking for a solution-oriented, open-minded person who values customer contact for our headquarters in Lengnau (BE) in Customer Support.

Your tasks:

• As a central contact person, you will look after and support our customers in the setup of our software solution “HELLO OS”, the innovative marketing tool for real estate.
• You will conduct user training as part of the onboarding process, give tips and share best practices.
• During ongoing operations, you will be available for relevant questions so that our customers can use “HELLO OS” ideally for their needs.
• You are responsible for your assigned customer portfolio, through which you can ensure customer satisfaction and build a sustainable relationship that is elementary for further business development.
• You work closely with the Sales team and the Project Leaders to successfully solve individual customer problems and incorporate customer feedback into the continuous further development of our products.
• You have a direct influence on the development and improvement of our Customer Success Management and our products.

The following characteristics distinguish you:

• You have several years of experience in customer care, Customer Success Management, Account Management, or a similar role.
• You have professional experience in a software and/or online environment, ideally in the implementation or application of SaaS solutions in the real estate sector.
• You have a technical understanding, can become enthusiastic about digital solutions, and enjoy becoming an expert in our products and passing on your knowledge.
• You have strong problem-solving skills and remain calm and maintain an overview even in hectic phases.
• Your ability to work in a team ensures that customer wishes and suggestions do not get lost with us but are addressed correctly.
• You communicate empathically and appropriately with our customers even in demanding situations.
• You are IT and AI-savvy and have experience with service management tools such as Jira or comparable systems as well as CRM solutions.
• Very good German or Swiss German skills distinguish you. You can communicate with team colleagues in English without any problems. Good French skills as well as knowledge of Italian are a great plus.

If you additionally "stay calm and courteous in hectic situations," even when the pressure is at its maximum — then welcome to the team!

Should you have ever had contact with visualizations (3D renderings and similar products), then this is certainly an advantage.

What we offer you:

• a committed team that wants to make a difference
• an owner-managed company with short decision-making paths
• the possibility to work independently and to develop and implement your own ideas
• internal development opportunities
• the latest technologies for the digital marketing of real estate
• attractive office, currently in Lengnau (BE), from summer 2027 in Biel/Bienne
• annual team-building days in Switzerland and/or in Berlin
• attractive employment conditions
• above-average social insurance conditions

Do you feel addressed?

Great, then we look forward to your application via the button on this page.

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