Customer Service Employee (Bank)

About Our Client ##

Exciting opportunity in the banking sector

Job Description ##

Processing and coordination of all incoming customer inquiries via the bank's digital communication channels
Competent support and assistance to customers regarding investment and banking products (without active sales activities)
Telephone support and relief for financial advisors in daily business
Contact person for 1st-level support in e-banking as well as for other digital banking services
Close cooperation with internal specialist departments and customer advisors to clarify individual customer concerns and complex issues
Ensuring high service quality as well as professional availability during opening hours
Active participation in the continuous optimization of customer processes and service workflows

The Successful Applicant ##

Completed commercial training or a comparable qualification, ideally in a banking environment
Professional experience in customer service, sales, or a comparable customer-oriented function within the financial services industry
Enjoyment of daily customer contact as well as a strong understanding of service
Very good German skills in speaking and writing as well as good French skills; Italian is an additional plus
Confident handling of digital applications and the willingness to quickly familiarize yourself with new systems

What's on Offer ##

Interested in this position as a next career step?
If yes, I look forward to receiving your application.

Quote job ref

JN-102026-7138223

Job Function

Banking & Financial Services

Specialisation

Back Office - Operations

Industry

Financial Services

Where

Zürich

Contract Type

Permanent

Job Reference

JN-102026-7138223

Automatically translated from the original.

Posted 3 days ago

Location