Backoffice Concierge

Tasks Pre-Arrival Planning & Exclusive Bookings: Written and telephone processing of individual guest requests prior to arrival (e.g., creating daily programs, reservations for top restaurants, event tickets, skipasses and VIP transfers). Profile & System Maintenance: Precise recording and maintenance of all guest preferences, histories and special requests in the concierge system or PMS (Opera), to enable the team on-site to provide perfectly personalized care. Administrative Interface Coordination: Smooth administrative processing of all external partner bookings (confirmations, cancellation conditions, billing) as well as continuous coordination with Front Desk, Guest Relations and Reservation. Requirements Luxury Experience & Organizational Skills: Professional experience in five-star hotels (e.g. Front Office, Concierge Desk, Reservation or Guest Relations) paired with an exact, independent and thoughtful way of working. Stylish Communication (Focus E-mail): Excellent, highly elegant expression in spoken and written German and English for the care of demanding international guests; Italian or French is a great advantage. System Proficiency & Multitasking: Routine handling of Opera PMS and digital concierge platforms as well as the ability to set priorities correctly and maintain an overview even with a high volume of inquiries.