Head of Customer Service

Head of Customer Service (a) The name Stöcklin Logistik AG stands for high-quality products in the intralogistics sector. We convince our customers with innovative solutions regarding conveyor and storage systems as well as industrial trucks. Around 500 employees work worldwide in our company with their commitment and ability to cooperate. We are looking for motivated colleagues who not only want to grow beyond themselves but can also inspire others with their enthusiasm. We are looking for reinforcement for our customer service as Head of Customer Service (a) Your tasks Personnel and technical leadership of the directly subordinate employees (teams: service technicians, operations management, spare parts) Further development of the specialist teams for the Swiss market Support for international customer service organizations Ensuring high customer satisfaction Link between customers and internal specialist departments such as sales, technology, service desk Ensuring high quality of service work and service reports Creating spare parts recommendations and offers Your profile Completed technical training (mechanics, electrical engineering) with business administration further training being an advantage Experience in leading customer service organizations Experience in intralogistics is desirable, but not a requirement Proficient use of ERP, CRM, MS-Office Very good German skills as well as good English skills, French being an advantage Communicative, team-oriented and resilient personality Your employer We are an internationally active, financially healthy and innovation-oriented family business We offer you the chance to further develop your career and talent in an international environment We offer you advanced employment conditions with good social benefits You will find with us a good and appreciative working atmosphere with short decision-making paths Have we aroused your interest? Then we look forward to receiving your complete application documents electronically. We are happy to be at your disposal for further questions and information. jid975a133jm jit0623jm jiy26jm