Head of IT Service Management

Head of IT Service Management Between Real Estate, Hospitality and Mountain Railways – as the right hand of the CIO, you will help shape the IT operations and leadership culture of a unique alpine destination. Andermatt Swiss Alps AG plans, realizes, and develops the year-round destination in the Andermatt Reuss district. Since 2009, high-quality and exclusive apartment houses, hotels, and residences have been created there. The group includes the renowned hotels The Chedi Andermatt and Radisson Blu Hotel Reussen, the 18-hole Championship golf course, as well as the award-winning concert hall. Together with Andermatt-Sedrun Sport AG, the corporate group shapes the touristic development of the Uri region and shapes it as a central employer. In the course of the further development of the IT organization, we are looking for a strong-willed and agile personality as Head of IT Service Management (80 – 100 %) In this newly created key role, you will take over the operational deputy role of the Group CIO and be responsible for IT Service Management with 8 employees, including in the specialist areas of IT Support, Application Support, and Application Management. You will ensure reliable IT operations for the group's companies, actively develop the ITSM landscape, establish efficient processes and standards, and also actively participate in the operational daily business yourself. In doing so, you act as the central contact person for internal stakeholders and coordinate external partners. We are addressing an experienced IT leadership personality with higher education in computer science or business informatics (HF/FH) as well as several years of experience in IT Service Management or IT Operations in a comparable corporate structure. You possess profound ITIL knowledge, experience in provider and SLA management, and have successfully further developed teams in complex operating environments. Personally, you convince through your hands-on mentality, decisiveness, as well as the ability to promote people and drive changes. Language skills: Very good German and English skills. Would you like to drive the digital development of the corporate group together with the CIO and a young, dynamic team and thereby benefit from high visibility, creative freedom, short decision-making paths, and attractive opportunities? Then we look forward to your application. Kontakt: Korber Lienert Inserat als PDF LinkedIn Jörg Lienert AG jpidcd58cb3jm jit0834jm jiy26jm