Reservations Agent (m/w/d) - Badrutt-s Palace Hotel

What you will achieve with us • As a Reservation Agent, you will strengthen our Reservations Team, which consists of experienced sales professionals and works closely together. • Your tasks include telephone sales and professional processing of customer inquiries to ensure high customer satisfaction. • You will actively support the processing of group bookings and contribute to the smooth and efficient processing of larger booking requests. • The regular maintenance of our reservation systems and Protel databases is within your area of responsibility to ensure the accuracy and up-to-dateness of booking data. • You will work closely with the Front Office, Sales & Marketing, and Event Team departments to ensure a seamless exchange of information and enable an optimal guest experience. Your Profile For this very varied position, you should ideally have the following: • Training as a hotel merchant or a completed hotel management school. • Several years of professional experience in the front office and reservation department in luxury hotels. • Stylish correspondence. • Very good language skills in German and English (spoken and written), any additional language, especially Russian and Italian, is an advantage. • Good IT user knowledge of MS Office programs, knowledge of Protel is an advantage. • High level of commitment, resilience, and team spirit. • Winning appearance and very good manners. Our Offer • Temporary seasonal position with a start date to be agreed upon. • 5-day week on average with 43.5 hours. • 5 weeks of vacation and 6 public holidays per year. • 13th salary from the start (pro rata temporis). • Optional accommodation in one of our beautiful employee houses at the beginning. • Possibility of meals in our new, modern employee restaurant. • Work in an attractive environment with development opportunities. If you appreciate an interesting, challenging, and varied activity in a dynamic environment and want to join a well-rehearsed team, we look forward to receiving your complete online application. *Warning notice about recruitment fraud* *The Badrutt-s Palace Hotel will never request payments or financial information during the recruitment process. All official communication takes place exclusively via email addresses with the ending* *@badruttspalace.com.* *If you receive a request for payment or a suspicious message, please ignore it and contact us directly via our official website.