IT 1st and 2nd Level Supporter: 100% [Ref:2426]

IT 1st and 2nd Level Supporter: (m/f) 100% [Ref:2426] Freestar-Informatik AG has been successfully operating on the market since 1998. Through continuous growth and expansion of its core competencies, Freestar-Informatik AG offers its customers a versatile IT services and consulting portfolio. We are constantly looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally. To support our renowned customers in the Bern area, we are constantly looking for friendly, committed, and reliable personalities as IT 1st and 2nd Level Supporter: (m/f) 100% [Ref:2426] Your tasks Receiving and classifying inquiries via phone and web tickets as well as initial error analysis Independent troubleshooting via remote support and consulting on Microsoft workplace systems Forwarding complex inquiries to 2nd level support and initiating escalation procedures Carrying out simple installation and maintenance work on PCs, peripheral devices, network components, and communication devices Creating instructions and continuously improving support processes Your profile Completed training in the field of computer science (apprenticeship, maturity, studies) or at least three years of experience in first- or second-level support Very good 1st and 2nd level support knowledge In-depth IT knowledge in office automation, particularly in MS Office, UCC, Windows 11, M365, and MDM Profound experience in handling disturbances and inquiries Microsoft certification MS-900 (M365 Fundamentals), AZ-900 (Azure Fundamentals) or a comparable official Microsoft certification is an advantage German language skills level C2 and Austrian or Italian language skills level B2 are mandatory Your opportunity Inspirational and motivating work environment Pleasant working climate that contributes to well-being and success Openness to cooperative and dynamic collaboration Details about this position Entry possible immediately or by agreement Place of work Bern area Temporary unlimited employment relationship Full-time position 100%