Front Office Manager

Main tasks:

• Operational leadership of the front office team
• Ensuring a smooth check-in and check-out process, as well as the entire daily routine at the reception
• Leadership, promotion, and development of the front office team
• Active guest care as well as professional complaint management
• Responsible for room assignments
• Control of guest accounts and accounts receivable settlements
• Control of availability and quotas on all sales channels
• Assistance with the control of daily closings as well as voucher settlements
• Collaboration as Duty Manager and ensuring quality standards throughout the entire hotel

These qualities convince us:

• Completed training in the hotel industry (hotel management school, hotel commercial training, or equivalent qualification)
• Experience in upscale hospitality in a similar function
• Strong communication skills with impeccable manners and a well-groomed appearance
• Committed, assertive, reliable, team player, flexible, and resilient
• Efficient and precise way of working with a good understanding of numbers
• Stylish and fluent use of German and English, further languages an advantage

We offer:

– A dynamic, young team that enjoys the hotel industry
– Workplace in the heart of Switzerland at Lake Lucerne
– Varied activity in different guest segments
– Diverse discounts and benefits within the Waldstätterhof family
– Staff accommodation if possible and by arrangement