Customer Advisor (a) 100% Swisscom

Do you enjoy customer contact and always keep an overview, even with numbers?

For the location in Olten, we are looking for reinforcement for Swisscom in telephone customer service. Here, you are the first point of contact for our customers for all questions regarding invoices, payments and tariffs. With your empathetic, solution-oriented manner and your understanding of numbers, you ensure satisfied customers on the phone and find the right solution for every concern.

Your mission:

• Telephone answering of customer inquiries in the invoice environment
• Competent support for questions about invoices, payments and outstanding amounts
• Arrangement of installment payments and deferrals according to specifications
• Processing of credits, refunds and offsets
• Execution of connection suspensions and unsuspensions
• Correction or cancellation of invoices if necessary
• Recognizing customer needs and actively creating added value (e.g. switch to online payment, help with self-care, adjustment of the payment method, sales)

Qualifications

• Experience in customer service, contact center or in a commercial environment is an advantage
• Enjoyment of telephone customer contact as well as high customer and service orientation
• Empathetic, friendly and solution-oriented communication
• Interest in finance, invoice or payment topics
• Independent, reliable and structured way of working
• Good German skills in speaking and writing
• Confident handling of IT systems and a quick grasp

Does this sound like your new challenge? Use your chance to start at Swisscom and submit your application directly to us.

working at Swisscom

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