IT 1st and 2nd Level Supporter:in 100% [Ref:2426]

IT 1st and 2nd Level Supporter:in (a) 100% [Ref:2426] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clientele. In doing so, we place the highest value on ensuring that applicants, clientele, and jobs fit together optimally. To support our well-known clientele in the Bern area, we are continuously looking for friendly, committed, and reliable personalities as IT 1st and 2nd Level Supporter:in (a) 100% [Ref:2426] Your tasks Receiving and classifying inquiries via telephone and web tickets as well as initial error analysis Independent troubleshooting via remote support and consulting on Microsoft workplace systems Forwarding complex inquiries to the 2nd Level Support and initiating escalation procedures Performing simple installation and maintenance work on PCs, peripheral devices, network components, and communication tools Creating instructions as well as continuous improvement of support processes Your profile Completed training in the IT field (vocational training, maturity, studies) or at least three years of experience in first- or second-level support Very good 1st- and 2nd-level support knowledge Sound IT knowledge in office automation, especially in MS Office, UCC, Windows 11, M365 and MDM Profound experience in processing malfunctions and inquiries Microsoft certification MS-900 (M365 Fundamentals), AZ-900 (Azure Fundamentals) or a comparable official Microsoft certification is an advantage German language skills level C2 and French or Italian language skills level B2 mandatory Your chance Inspiring and motivating working environment Pleasant working atmosphere that contributes to well-being and success Openness to cooperative and dynamic collaboration Details about this position Start of position immediately or by arrangement Work location Bern area Temporary indefinite employment relationship Full-time position 100% jpid20a66ecjm jit0728jm jiy26jm