Medical Secretary Manager

Medical Secretary Manager (oncology) About FeelGood Onco FeelGood Onco is a center specialized in outpatient diagnostics and treatments for people affected by cancer. Our approach is person-centered, based on benevolence, clinical rigor, and network working. Supporting and making a difference for our patients is the essence of our mission. We offer them a holistic approach, covering all their needs in a single location, with all experts at hand. Our approach is pragmatic, targeted, and designed to make their lives easier. As part of the evolution of our internal organization, we are looking for a Secretary Manager Your missions You will join our center in Clarens\-Montreux and will progressively assume operational responsibility for the medical secretariat of FeelGood Onco. You will benefit from an accompanied handover period with the current manager, in order to guarantee a structured and progressive takeover of duties. This position requires both excellent mastery of medical secretarial work, a keen sense of organization, an ability to manage priorities in a demanding clinical environment, as well as a coordination and reference posture for a human-sized team, set to evolve. Your mission As the secretary manager, you ensure the smooth daily functioning of the reception, front\-office, and back\-office, in close connection with doctors, nurses, therapists, and external partners. You are the guarantor of organizational fluidity, the quality of administrative patient follow-up, and the good coordination of work within the secretariat. You also contribute to the continuous improvement of internal processes, with a proactive, structured, and solution-oriented approach. Your main responsibilities will notably include the following: ensure physical and telephone reception of patients with benevolence, calm, and professionalism; coordinate the daily activity of the secretariat, in both the front\-office and back\-office; organize priorities, distribute tasks, and ensure their follow-up; guarantee the quality of administrative follow-up of patient files: creation, updating, filing, archiving, and traceability in Mediway; manage medical agendas, consultation appointments, external examinations, treatments, and patient confirmations; supervise the sorting of calls, e\-mails, mail, and medical documents according to their degree of urgency; ensure the typing, formatting, proofreading, and follow-up of medical reports, letters, prescriptions, certificates, and coverage requests; ensure compliance with rules of confidentiality, data security, and use of secure channels; support doctors and the healthcare team in organizing patient flow; ensure the follow-up of unfinished tasks and their correct assignment in Mediway; identify points for improvement in the organization of the secretariat and propose concrete solutions; contribute to the harmonization of practices and the continuous improvement of internal procedures; participate in the practical management of the center: orders, equipment, meals, rooms, coordination with providers, and various administrative tasks. This position involves an active presence in the daily life of the center, great reliability, as well as an ability to remain structured and serene in an environment where priorities can change rapidly. Your skills Your Profile Ideally, you have training as a medical assistant, medical secretary, or equivalent experience, with confirmed experience in the medical field. Experience in oncology, hematology, or in a complex clinical environment constitutes an important asset. We are looking for a person who is both highly professional and deeply human, capable of assuming a role of responsibility in a tight-knit team. You recognize yourself in the following qualities: you have solid experience in medical secretarial work and wish to take on a role of responsibility; you are rigorous, reliable, organized, and capable of managing several priorities in parallel; you know how to structure daily work, anticipate needs, and find concrete solutions; you are proactive, autonomous, and solution-oriented; you are comfortable managing telephone calls, including in sensitive situations; you master standard IT tools and medical record software; you possess excellent spelling and great rigor in written and oral expression; you know medical vocabulary and know how to proofread clinical documents with precision; you have a sense of confidentiality, traceability, and well-done work; you know how to set a clear framework, organize the team, and take on a reference role; you demonstrate natural, benevolent, and constructive leadership; you like working in a team and contributing to a familial, supportive, and respectful dynamic; you know how to adapt your communication to the personality and situation of patients; you demonstrate empathy, discretion, emotional intelligence, and stability in delicate situations; you are curious, open to digital tools, and interested in the improvement of working methods; you wish to actively contribute to a human, demanding, and developing medical project. Advantages What we offer a key role in a human-sized medical structure; a position of responsibility, at the heart of the center's organization; an accompanied handover period with the current manager; a team