IT Service & Support Specialist 100% (m/f/d)

The Demant Group, headquartered in Denmark, employs over 18'000 people worldwide. In the field of Hearing Health, it is successfully active in the areas of hearing systems, hearing consultancy, and diagnostics in over 130 countries. Through continuous research and development of innovative technology and know-how, Demant helps people with hearing loss achieve a better quality of life.

IT Service & Support Specialist 100% (m/f/d)

The IT Service & Support team provides services for a total of 4 Legal Entities in Switzerland. These include Audika, as one of the largest hearing system retailers in Switzerland with a total of approx. 100 hearing centers and over 250 employees, as well as Oticon, Bernafon Export and Diatec, which also belong to Demant.

For this exciting and challenging task, we are looking for a service-oriented and strong-implementation personality as

IT Service & Support Specialist 100%

Tasks

• Together with your team colleagues, you provide IT service & support for all users in Switzerland and ensure the smooth operation of the IT and communication infrastructure
• Ensure that you are trained in all processes, methods and devices required to perform the tasks
• Ensure that all relevant official and regulatory requirements in your area of work are met
• Ensure the continuous improvement of IT processes in your area
• Installation and maintenance of the IT infrastructure at the Bern and Urdorf locations, in approx. 100 hearing centers, Diagnostics Switzerland with 1st- and 2nd-level support
• Installation and maintenance of client PCs at the Bern and Urdorf locations, in 100 hearing centers, Diagnostics Switzerland with 1st-, 2nd-, and 3rd-level support
• Installation and maintenance of the multimedia and VOIP infrastructure at the Bern and Urdorf locations with 1st- and 2nd-level support

Profile

• Service-oriented, independent and strong-implementation personality with appropriate training (vocational training as Informatiker/in EFZ or a comparable training)
• You bring proven experience as a support employee in a service desk and/or as a 1st-/2nd-level supporter and have worked with standardized service management processes and ticketing tools. Ideally, you have an ITIL certification
• You have very good knowledge in the areas of MS client operating systems (Windows 11), Office 365, Teams and SharePoint. Additionally, you have solid knowledge of MS server systems (AzureAD, Exchange) and Microsoft 365 working environment.
• You are characterized by a high customer and service orientation as well as a pronounced quality awareness with strong communication skills
• You have very good German skills as well as good English skills. Additionally, ideally, you have good oral French and/or Italian skills
• Driver's license Kat. B as well as willingness to travel (approx. 20%)

Offer

• Exciting and varied function, embedded in modern, dynamic and international team and group structures
• Future-oriented environment, characterized by an employee-oriented culture
• Large scope for design for the implementation of innovative ideas
• Place of work is the Demant headquarters in Bern

A modern, dynamic company in a market with great potential awaits you. You have the chance to actively help shape and accompany the company in an exciting growth phase.

If this versatile challenge appeals to you, we look forward to receiving your complete online application. For questions, Ms. Erika Klass, HR Business Partner, is at your disposal.

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