Co-Leader Customer Zones & In-/Outbound (w/m/d)

We are the bank of Helvetia - an innovative financial service provider that intelligently combines banking and insurance. Setting new standards together and shaping the future – for us, this means more than just processing tasks. Here you work with people who take responsibility, have high standards, and bring the courage to forge new paths. With us, you will find an environment in which trust and performance go hand in hand and your ideas, your initiative, and your contribution count. This gives you the opportunity to truly make a difference for our customers, your team, and your personal development. What you achieve • Leadership and development of around 20 employees (approx. 10 FTE) at our four customer zone locations Solothurn, Olten, Grenchen, and Dornach. • Substantive co-leadership and further development of the Customer Zones and In-/Outbound area in the shared leadership model: Optimal integration of physical customer care with the • • Inbound and Outbound channels as well as ensuring uniform processes across the areas. • Active participation and own deployment planning in day-to-day business as an integral part of the customer zone team. • Close cooperation in the co-lead with the Head of Inbound for the optimal integration of physical customer care with Inbound and Outbound channels as well as for the establishment and • Ensuring uniform processes across the customer zone and Inbound. • Management of day-to-day business and efficient resource planning using pool structures based on harmonized process workflows. • Anchoring a proactive advisory culture for targeted potential assessment and lead generation at the front line. • Active representation of the front-line and customer zone perspective in cross-departmental projects. What you bring • Sound practical experience in a bank customer zone with a pronounced flair for modern sales and service structures • Leadership experience for the targeted motivation and development of decentralized teams • Proven experience in the organization and management of pool structures as well as a strong understanding of processes for the harmonization of workflows • Mandatory user knowledge of the core banking system Avaloq • Proficient German; French and/or Italian knowledge is an advantage • Willingness for mobile working with homebase Solothurn; regular presence in the four customer zones is essential • Strong cooperation and communication skills for the co-lead model • Entrepreneurial thinking and high service orientation