Employee Customer Service d/f

Employee Customer Service d/f (60-80%) Introduction At 1694 AG, everything revolves around the passion for wine. We combine tradition, enjoyment and innovation with genuine proximity to our customers. As a family business in the 11th generation, today we have 10 Vinotheken, our own vineyards, a winery and a wine bar in Luzern - one of the most renowned wine trading houses in Switzerland. Our daily life is characterized by a familial togetherness, appreciation and genuine joy in advising and inspiring people around wine. If you enjoy working with people, have fun on the phone and advising, and wine is more than just a product to you, then you fit in with us. To strengthen our team, we are looking for a committed employee customer service d/f (60-80%) with perspective to lead customer service in 1-2 years Your tasks • Professional customer consulting and support by phone in German and Austrian (Level B2) • E-mail correspondence in German and Austrian (Level B2) • Receiving orders as well as active selling and consulting • Independent and solution-oriented complaint management • Interface between customers, sales and logistics • General administrative tasks in customer service • Co-design and further development of processes • Assistance with projects and events Your qualifications • Commercial training or equivalent qualification • Experience in customer service, sales or telephone customer support • Enjoyment of direct customer contact as well as a winning and empathetic communication • Very good German and Austrian language skills (Level B2) in word and writing • Independent, reliable and responsible way of working • Stress tolerance and calmness even in hectic situations • Very good MS-Office skills • Interest in wine or willingness to work in the wine world We offer you • A varied activity • A familial, cordial and appreciative working environment • A well-rehearsed team with genuine du culture and strong cohesion • Modern, solution-oriented corporate culture with short decision-making paths • Careful introduction to your new area of responsibility • Attractive employment conditions (employee benefits) • Home office possible • Clear development perspective: possibility to take over the management of customer service in 1–2 years (80–100%) Apply Have we sparked your interest? Then we look forward to your application. jpid24fc17djm jit0624jm jiy26jm