Business Analyst Omnichannel Campaign Management (all genders)

80-100%

Winterthur / Smart Working

Every success story begins with believing in oneself.

As AXA, we see ourselves as a partner that stands by your side and believes in you. Therefore, we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us and for our customers. And not just for the moment. But in the long term.

We in the Omnichannel Campaign Solutions (OCS) team develop innovative solutions for new campaigns and customer interactions along the customer journey together with the campaign managers. We design the design and the technical implementation of customer contact channels (e-mail, leads, letters, SMS, push notifications, agentic agents, ...) as well as the provision and management of data from all core processes and interactions, which are used for campaign target groups and personalized content.

We are currently in an exciting transformation phase in which we are migrating our system from SAP Marketing to the BSI Customer Suite. To support this transition and to further develop our campaign management data & system landscape, we are looking for a motivated person in Business Analysis to strengthen our team - during and after the migration.

In the Customer Experience & Strategy area, we commit ourselves every day with a lot of passion to ensure that our customers are just as enthusiastic about AXA as we are ourselves. To achieve this goal, we constantly develop our products and strategies. We develop innovative, inspiring solutions - and present them simply and understandably to our customers, our employees and our partners as well as media professionals.

What awaits you

Embedded in our agile DevOps team, you will make the following contributions:

• You actively support the construction project for our new, future-oriented BSI platform and accompany the transition of our previous system
• As part of the agile product team, you take responsibility for the marketing platform, analyze business processes and requirements and design outstanding, innovative, stable and high-performance solutions for campaign management.

What you bring with you

• You have at least 3-4 years of professional experience in Business Analysis, Requirements Engineering or campaign management (marketing or sales)
• You have experience with campaign management systems & data selections and the number-based management of CRM campaigns.
• You are open to new technologies, especially Artificial Intelligence. Ideally, you have initial practical experience with it and are ready to actively use its potential.
• You are communicative, committed and like to work in an agile and self-organized team.
• You have a goal- and solution-oriented implementation mentality, are enthusiastic, curious and proactive.
• You have very good German skills.
• Experience in the BSI platform - especially with CDP or CX modules - is a great advantage and a strong differentiating feature.

What we offer you

We are convinced: satisfied employees deliver the best performance. Therefore, we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model) annual working hours, 5 weeks vacation (6 weeks from age 50), vacation gift 2 weeks every 5 years, vacation purchase up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations

Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including optional savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, subsidized lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for the half-fare card, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work life: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Römerstrasse 17 - Google Maps

Apply now!

Do you have questions or further concerns? Bernhard Müller (bernhard.mueller@axa.ch)
is happy to be there for you via email.

More info on the application process can be found here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunity and also reduce barriers in the application process.

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