Sales Service Operations Manager

Ref 2584823 | Date: 12 Oct 2026

SAMSIC EMPLOI SA

Sales Service Operations Manager (M/F/D)

Job description:

We are looking for an Operations Manager for a company specializing in water-related solutions, including swimming pools, basins, technical installations, water treatment, and maintenance services. The Sales Service Operations Manager is responsible for steering, organizing, and developing the company's commercial and operational activity.

They ensure coordination between Management, sales teams, technical teams, and clients. They ensure the achievement of commercial objectives, the profitability of business, as well as the quality of the service provided.

A true interface between different departments, they guarantee the smooth flow of information and ensure that commercial commitments are consistent with the company's technical and operational capacities.

Main responsibilities

Steering the sales service

• Organize and supervise the daily activity of the sales service.
• Define commercial priorities in collaboration with Management.
• Monitor the client portfolio, offers, quotes, orders, and ongoing business.
• Ensure monitoring of turnover, margin, and profitability objectives.
• Identify development opportunities and contribute to the growth of the activity.
• Implement actions aimed at improving commercial performance.

Management and coordination of teams

• Supervise, support, and unite the employees of the sales service.
• Organize and distribute activities according to priorities.
• Set individual and collective objectives and ensure their monitoring.
• Lead meetings and coordination points.
• Support the development of employees' skills.
• Foster effective collaboration between commercial, technical, and administrative teams.

Commercial development

• Develop and retain existing clientele.
• Identify new clients and new commercial opportunities.
• Participate in client meetings and important negotiations.
• Supervise complex commercial offers.
• Understand client needs and propose adapted solutions.
• Develop and maintain a network of partners and influencers.

Technical and operational coordination

• Ensure the transmission of information between sales and technical teams.
• Verify the feasibility of commercial commitments.
• Participate in the definition of technical solutions with the relevant specialists.
• Ensure the quality and completeness of files before their transmission to operations.
• Anticipate technical, financial, or organizational difficulties.
• Participate in the monitoring of important projects until their completion.

Financial management

• Ensure the profitability of offers and business.
• Participate in the preparation of budgets and commercial forecasts.
• Control costs and margins.
• Monitor discrepancies between forecasts and results.
• Participate in decisions relating to prices, discounts, and commercial conditions.
• Identify financial risks and inform Management.

Client relations

• Ensure quality follow-up of clients and business.
• Be a preferred contact for strategic clients.
• Guarantee respect for commitments made.
• Handle and follow up on any complaints.
• Develop customer satisfaction and loyalty.
• Identify complementary needs and development opportunities.

Reporting

• Develop dashboards and activity reports.
• Present results, forecasts, and key indicators to Management.
• Monitor the order book and business portfolio.
• Identify risks and opportunities.
• Propose corrective and improvement actions.

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Profile sought:

We are looking for a person with proven experience in commercial management and/or operations, capable of assuming strategic, commercial, and operational responsibilities.

The candidate must be able to make decisions, unite a team, and develop the activity while maintaining a strong focus on clients and results.

Education

• Higher education in commerce, management, management, technical, engineering, or an equivalent field.
• Additional training in management or commercial management is an advantage.

Professional experience

• Minimum 5 years of experience in a commercial, management, or operations function.
• Good knowledge in the field of technical installations, water treatment, and maintenance services.
• Proven experience in managing a team.
• Experience in managing complex projects or business.
• Experience in a technical, industrial, construction, or technical installations environment.
• Experience in the field of water, technical installations, maintenance, or associated services is an advantage.

Professional skills

• Mastery of sales and negotiation techniques.
• Solid skills in management and team leadership.
• Ability to develop and retain a client portfolio.
• Mastery of commercial follow-up and business management.
• Good understanding of costs, margins, and profitability issues.
• Ability to analyze commercial and financial indicators.
• Excellent organizational and planning skills.
• Ability to manage multiple files and priorities simultaneously.
• Good mastery of IT tools and management/CRM software.
• Ease in oral and written communication.

Personal qualities

• Natural leadership and ability to unite.
• Sense of responsibility and autonomy.