Head of Customer Advisory (w/m/d)

Raiffeisenbank Surbtal-Wehntal stands for personal advice, regional connection, and long-term customer relationships. With our locations in Lengnau AG, Endingen, Schneisingen, and Niederweningen, we are close to the people and actively engage for our region.
To strengthen our team, we are looking for a committed and customer-oriented leadership personality as Head of Customer Advisory (w/m/d) 100%.

Head of Customer Advisory (w/m/d)

What awaits you?

• You take responsibility for the customer advisory area and lead your team technically and personally.
• You ensure that everything runs smoothly in day-to-day business and deploy personnel resources according to demand.
• In doing so, you are involved in the day-to-day business and, with forward-looking deployment planning, ensure that our customers are reliably supported.
• In advisory, you are right in the middle of it. You accompany customers regarding saving, numbers, investing, and retirement planning.
• You recognize their needs and, for more advanced concerns, establish the connection to our specialist departments.
• At the same time, you further develop existing customer relationships, recognize potentials, and win new customers with your team.
• Because good customer advisory never stands still, you contribute your ideas and actively help shape the further development of the area.

What do you bring with you?

• You have completed banking training and bring sound experience in customer advisory.
• Leadership comes naturally to you. Ideally, you have already been able to gain initial leadership experience and successfully accompany and develop employees.
• An SAQ certification is an advantage.
• You convince with an open, communicative manner, think entrepreneurially, and like to roll up your sleeves.
• Organizational talent and a good sense for people help you to keep an overview even in a busy day-to-day business.
• You like to be visible, actively approach people, and represent our bank at customer events and other internal and external events.

We maintain a familial environment

The cooperative values are our pillars: Together. For each other. They shape our cooperation and our interaction with one another. The "Du" culture creates personal closeness and equality across all functional levels.

We live diversity and equal opportunity

We promote the different perspectives, experiences, and competencies in our teams. Because this diversity makes us special and contributes decisively to our success.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal educational offering as well as a cost contribution for external further training.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages on bank products, various shopping discounts with third parties, as well as above-average pension provision.

We provide space for initiative and co-creation

We invite our employees to actively help shape their work and take on responsibility. This creates varied tasks that create real added value – for all who want to make a difference.

Do you have questions?

For content-related questions about the position:

Jens Eschweiler
Head of Customer Advisory
+41 (56) 266 57 96

For questions about the application process:

Bergin Caviezel
HR Manager
+41 (56) 266 57 23

We look forward to your online application

About us

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