System Engineer Microsoft and OnPrem Infrastructure

Tasks that challenge you and make you better every day ## • Incident Management: Key person and lead for interdisciplinary coordination regarding timeliness and dependencies of incident and service requests. • Problem Management: Implementation of proactive problem management in relation to incident review, capacity and availability management. Support from the Problem Manager in reactive problem management such as root-cause analysis for major incidents as well as tasks from the task force. • Change Management: Analysis including risk assessment and cost estimation for change authorization and release. Concept creation and independent realization of changes. Lead for coordination with interdisciplinary UMB teams as well as customers and partners. • Infrastructure Health Check (IHC) and Operational Tasks (OPT): Independent and conscientious execution of operational tasks. Meaningful adaptation of the Infrastructure Health Check framework to individual customer environments. • Documentation, Monitoring, Support DMZ and PWD-DB: Updating of technical documentation such as operating manuals and Configuration Management Database (CMDB). Ensuring that all relevant services are monitored. Support DMZ is to be managed according to UMB Best Practices. The Password DB is to be kept up to date. • Maintenance Work and System Updates: Concept creation for periodic maintenance work of the infrastructure including execution of maintenance work also outside of operating hours. Independent updating or coordination for Windows Update Services as well as device and software update solutions according to the specifications of the operating concept. Maintenance of antivirus and other security solutions according to the operating concept as well as UMB Best Practices. • Automation and Standardization: Wherever possible, recurring tasks are to be automated. Existing standards are to be adhered to and, in the absence of templates, requested from the appropriate departments. • Customer Satisfaction, Consulting and Service Delivery Management: Active information gathering, cooperation and exchange with responsible customer SDMs for: protocol processing, participation in service meetings, cooperation for service lifecycle and budget planning, proactive information exchange for improvement potential including suggestions for measures. What you bring with you ## • You have gathered sound experience in the requested areas and mandates, including in consulting and collaboration, ideally in the IT outsourcing environment, and want to further expand your knowledge • You feel comfortable advising and supporting customers in the IT outsourcing sector • You feel at home in several of the following IT outsourcing topic areas and bring broad know-how with a high level in M365, Azure or Entra ID, Hypervisor, MS Server, Security, Workplace, Network, Collaboration, Platform, etc. • Service-oriented thinking, technical know-how combined with business expertise as well as level-appropriate communication awareness • A winning personality with assertiveness and high competence for action • Confident, professional appearance and very good German and English skills (written and spoken) With these strengths, you are top for the job ## This is also why you should apply right now. Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Always working? Our great events are known industry-wide. We do everything to promote team cohesion. , and learn more about the 1000 reasons to work for the best employer in Switzerland. As the best employer in Switzerland, we find our new colleagues mostly through recommendations - and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you. Back !