ICT Service Desk Employee (all genders)

ICT Service Desk Employee (all genders)

Aadorf 100%

Join the Griesser team! Since 1882, we have been shaping the sun protection industry as pioneers and creating favorite places - inspired by the sun. With Swiss quality, we are represented in 20 countries as an internationally active family business.
Become part of Griesser and help us shape the perfect balance of sun and shade. This is where your new professional chapter begins.

Your area of responsibility

• Central contact point between ICT and users as well as processing requests in 1st and 2nd level support
• Receipt, analysis and processing of service and support requests
• Recording, analysis and rectification of faults
• Supporting users with questions regarding PC workstations and peripheral devices
• 1st-level support in the Windows 11 and Microsoft Office environment
• System and user administration as well as management of permissions
• Server, network and process monitoring with PRTG, escalation to system owners
• Opportunity to participate in IT projects
• Coordination and monitoring of orders to our outsourcing partners
• Recording and processing of IT material orders

What we offer

• Personal & professional development: Diverse training and development opportunities
• Work-life balance: 40-hour work week
• Security & future: Comprehensive insurance packages, own pension fund, daily sickness/accident insurance
• Recovery & leisure: At least 23 vacation days, 9 guaranteed public holidays, 16 weeks maternity leave as well as 3 weeks paternity leave
• Financial benefits: Budget-friendly staff restaurant in Aadorf, annual Reka benefits and preferential conditions on Griesser products

What you bring

• Organizational talent as well as enjoyment of intensive contact with internal users
• Completed vocational training as Informatiker EFZ or a comparable training
• Good knowledge of the MS Suite, especially Windows 11 and Office products (servers, clients, networks, security, virtualizations, storage)
• Constructive, pragmatic and resilient personality with strong service orientation
• Ability to communicate appropriately to the target group on different levels
• Language skills in German (business fluent) and English (B2), any further language (FR/IT) is an advantage

We look forward to getting to know you.
Your contact person is Diego Viña, HR Generalist, +41588224296.