IT Support Technician N1-N2 at 95%

N1-N2 IT support (On Site support) at 95% Why join us? A central role in direct contact with users; A stimulating and collaborative working environment; Varied missions combining support, administration, and IT projects; Real autonomy in the organization of your activity; The possibility to contribute concretely to the digital transformation of the company; A culture based on service, reliability, and continuous improvement. As an N1/N2 IT Support Technician, you are the local IT interlocutor for employees based in Genève. You contribute to ensuring the availability, reliability, and security of the IT environment. You support users in resolving their requests and actively participate in the transformation and modernization projects of our IT infrastructures. What you can contribute: ➢ Ensure level 1 and 2 technical support: Handle, qualify, prioritize, and process level one and two requests and incidents. Diagnose hardware, software, and network malfunctions. Resolve incidents or transmit them to specialized teams while ensuring follow-up until their closure. Advise and support users in the use of IT tools. Identify recurring incidents and propose corrective or preventive measures. ➢ Ensure technical assistance: Install, configure, maintain, and troubleshoot workstations, printers, telephones, tablets, and audiovisual equipment. Ensure the preparation, delivery, replacement, and recovery of IT equipment. Participate in the management of the equipment life cycle. Analyze needs and prepare IT equipment orders. Ensure the follow-up and maintenance of the IT stock. ➢ IT Project Management: Participate in the management and implementation of operational IT projects. Coordinate equipment deployments, workstation migrations, and the integration of new software solutions. Collaborate with internal IT teams, external providers, and various regional services. Ensure follow-up of actions, deadlines, and documentation of entrusted projects. ➢ Onboarding & Administration: Prepare the IT environment for new employees. Manage requests for creation, modification, and deletion of access. Administer user rights, storage authorizations, and application access, according to current processes. Participate in the arrival, internal mobility, and departure processes of employees. ➢ Knowledge Management: Create, update, and make available technical procedures and notices intended for users. Maintain documentation relating to local IT equipment and infrastructures. Participate in the development of plans, inventories, specifications, and technical documents. Contribute to the preparation and support of security audits. Ensure compliance with standards, internal directives, and IT best practices. ➢ Administrative Follow-up: Control orders and invoices related to IT services and equipment. Ensure follow-up with suppliers and external interventions. Manage equipment inventory and reporting.➢ Ensure level 1 and 2 technical support: What you bring: Professional training in IT (CFC Informaticien, Maturité Pro, BAC Microinformatique, BTS Informatique or title deemed equivalent) Confirmed professional experience in IT support (Helpdesk, local support) Excellent mastery of environments: ➢ Windows 11, MS Office 3665, ➢ Windows servers, ➢ TCP/IP protocol suite (DHCP, DNS, POP3, SMTP), ➢ Outlook/MS Exchange/365, ➢ Mobile clients (IOS, Android)/MS Exchange, ➢ Network; switches, vlan, firewall Experience in level two IT support and technical problem solving Knowledge of IT standards, norms, and best practices regarding incident management – ITIL processes (knowledge of ITIL processes) Excellent presentation and communication skills Excellent interpersonal skills, sense of service, listening, and diplomacy with users Flexible, organized personality with a strong sense of priorities Team spirit while demonstrating autonomy, rigor, reliability, and discretion Knowledge of IT project management Analytical and solution-oriented thinking Excellent mastery of French, both spoken and written. Knowledge of German is a serious advantage. Knowledge of English represents an additional asset. Irreproachable honorability (no criminal record or prosecutions, defaults, bankruptcy, curatorship, or guardianship) for security accreditation by the Police. What we offer you: Start date planned for mid-September 2026 Activity rate: 95% Position based in Genève Activity carried out mainly on site, without regular possibility of teleworking Thirteenth salary A stable position within the Swiss leader in security Varied, concrete, and empowering work The possibility to contribute to ambitious IT transformation projects Numerous partner advantages (fleet reduction, Plus, Brands for Employees, etc.) and daily tickets for various attractions in Switzerland Access to different spaces and infrastructures, including holiday accommodation at preferential rates Possibilities for professional development and evolution within the company You recognize yourself in this profile and wish to