IT Support Specialist 80-100% (fixed-term for 1 year)

Curtain up for SVA Thurgau. This is where decisions are made that truly make a difference in people's lives. We are the team behind the scenes that rolls up its sleeves every day instead of just managing -- with brains, intuition, and an eye for what matters. Fancy a quick tour? [Click in](< >) and discover your new working environment in one minute. Look forward to ? * 1st & 2nd-level support: You competently and service-orientedly support our approximately 260 employees with technical issues. * User Lifecycle & IT workstation: You provide hardware, software, and permissions in a timely manner during entries as well as internal changes and ensure a clean decommissioning during exits. * Analysis & finding solutions: You analyze and resolve hardware, software, and network problems directly on-site and ensure a rapid restoration of IT operations. * Business applications: You ensure functional support for our social insurance business applications and coordinate the forwarding to the responsible specialist departments for more complex issues. * Power user concept: You work closely with our power users, support them with concerns, train them on new tools and processes, and develop the 1st-level support in the business together with them. * Service quality: You process incidents and service requests in a timely manner, maintain an overview, and ensure targeted escalation if necessary. * Documentation & further development: You maintain solution documentation and the knowledge base, work closely with the IT team, and contribute your ideas for the continuous improvement of our support processes. What you bring with you * Completed training in the IT field, e.g., as Informatiker/in EFZ, or a comparable qualification * Experience in 1st and 2nd-level support as well as enjoyment of direct contact with users * Good knowledge of Windows 11 and Microsoft 365 as well as experience in supporting Microsoft environments * Experience with software distribution and endpoint management * Good knowledge in the analysis and resolution of hardware, software, and network problems * Independent, structured, and solution-oriented way of working * Strong service and customer orientation as well as enjoyment of explaining technical matters understandably You have a lot to offer, so do we * Exciting tasks instead of <<Please just forward>> * Further training? Very welcome. Stagnation is not our thing. * Appreciation, trust, and short decision-making paths * Fair social benefits and a secure workplace * Room for ideas -- good ideas are allowed to be spoken loudly with us * Humor welcome. We work professionally -- but certainly not humorlessly * Good public transport connections and benefits that one actually uses * Flexible working hours and home office possibilities * A team that sticks together -- even without mandatory motivational slogans * We have compiled many more good reasons for you [here](< >) If you would like to know anything else, call Benjamin Schroff, Head of IT. Apply now via [application link](< >) -- we look forward to meeting you. j4id10427868jm j4it1041jm j4iy26jm