Kloten Customer Advisor Professional

80-100% We convince with commitment, friendliness, and competence. With you, we want to advise our customers even more specifically and holistically -- and develop sustainable added value and new closures from existing relationships. In this role, you actively advise, systematically recognize potentials in the existing customer base, and contribute measurably to the success of our agency through qualitative cross-selling and upselling. Your tasks <br /> • You work in sales back office in our Kloten agency • You are the first and competent contact person for our customers on the telephone and at the reception • You conduct telephone and personal consultations and specifically recognize consultation and closing opportunities within the existing customer base • You create tailor-made offers, adjust insurance coverage according to requirements, and update customer data • You actively strengthen and expand existing customer relationships, identify cross-selling and upselling potentials, and convince new customers with your open manner • You answer incoming written customer inquiries independently, efficiently, and with quality awareness according to the specifications of Visana <br /> Your profile <br /> • You have a commercial education and experience in customer contact or sales • You enjoy advising customers holistically, solution-oriented, and reliably • Ideally, you have a VBV certification • You communicate clearly, friendly, and convincingly -- even in demanding conversation situations • Your German skills are very good; any further language is a plus • You work in a structured, reliable, and result-oriented manner and are confident in using common Office programs <br /> Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeiten_bei_visana/einleitung_und_uebersicht) Contact Melanie Ruchti HR Recruiting Partner 031 357 96 55 Trim Berisha Agenturleiter 044 256 19 70 About us We at Visana shape the future of healthcare -- with passion and innovation. Do you want to make a difference? Then you have come to the right place! With 922'000 private and 16'300 corporate customers, Visana is a leading Swiss multi-line insurer based in Bern. We accompany our customers through a wide variety of life situations -- from health and pension to housing and mobility to individual solutions for companies. Take the next career step -- our team is looking forward to you!