Team Leader Support

Team Leader Support Do you want to be a permanent part of a dedicated team? Also work on diverse projects across teams? And get to know and advise our customers' employees in Switzerland? Then apply now! Your everyday life To ensure the operation of our Enterprise Software applications (OpaccOXAS, OpaccERP, OpaccEnterpriseCRM, OpaccEnterpriseShop) in our customers' daily business, you will take on the following tasks: Personnel and technical leadership of the Support team with over 10 employees Conducting personnel and deployment planning as well as conducting individual meetings with employees Ensuring and building a solution-oriented support organization Participation in the processing of escalated calls Support in the daily business of support (1st and 2nd Level) Ensuring the 1st Level Support for the system platform of our GU customers Further education, training, and strength-based development of employees Constant optimization of support processes, instruments, and internal documentation Conducting call reviews and support briefings at our customers' sites Your Background To grow professionally and personally with this task, you bring the following: Solid basic training with further education or studies towards (Business) Informatics or similar Leadership experience of specialist employees Enjoyment of planning and organization Team player, resilient, and you can think and work in contexts A high level of social competence and enjoyment in leading a high-performance team Experience in a comparable task, especially in the Enterprise Software (ERP, Shop) environment Our Benefits And of course, we offer you: flexible working hours, annual working time, and sabbaticals. a top modern workplace. valuable further education offers and equivalent models for specialist and leadership careers. We With our Extended Enterprise Software, we want to change the working world through continuous digital collaboration between employees, business partners, and systems. As a company, we rely on long-term partnerships with customers and our approximately 200 employees. jpid7fef4a0jm jit0627jm jiy26jm