Head of Customer Advisory (f/m/d)

Your new challenge – with responsibility and heart
We are looking for a responsible personality with leadership qualities and a passion for customer contact. As Head of Customer Advisory, you will take on technical and personnel responsibility for the Basic Customer Advisory area and, with your team, shape the customer experience in our customer halls. Are you looking for a varied job where you can make a difference with your approximately 45 colleagues? Then come to Raiffeisenbank Wasserschloss – a successful, locally anchored bank with branches in Gebenstorf, Windisch and Brugg!

Head of Customer Advisory (f/m/d)

What awaits you?

• Technical and personnel leadership, coaching, and further development of a dedicated 8-member team
• Responsibility for achieving quality, advisory, and sales targets in the Basic Customer Advisory area.
• Management of your own customer portfolio as well as the establishment and maintenance of long-term customer relationships.
• Recognizing customer needs and developing individual solutions in the areas of investing, financing, and provisioning.
• Ensuring high advisory quality and a strong customer and service orientation.
• Active participation in the leadership team and co-shaping the strategic development of the private customer business.
• Support of change processes as well as promotion of innovations and new advisory approaches.
• Maintenance and expansion of the regional network as well as representation of the bank at customer and networking events.

What do you bring with you?

• Banking or business administration further education as well as SAQ certification is an advantage
• Several years of experience in private customer advisory
• Leadership competence or great interest in successfully leading and developing a team
• High customer orientation, initiative, and entrepreneurial thinking
• Regional anchoring and enjoyment in building long-term customer relationships

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages on bank products, various shopping discounts with third parties, as well as above-average pension provision.

We maintain a familial environment

The cooperative values are our pillars: Together. For each other. They shape our cooperation and our interaction with one another. The "Du" culture (informal address) creates personal closeness and equality across all functional levels.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual technical and personal development and support our employees in a targeted manner – with a diverse internal educational offering as well as a cost contribution for external further education.

We offer flexible working models

The work-life balance of our employees is important to us. Therefore, we create the prerequisites so that working hours can be designed flexibly – with offers for mobile working, home office, and part-time positions.

Do you have questions?

For content-related questions regarding the position:

Marco Widmer
Head of Sales
+41 (56) 2023320

For questions regarding the application process:

Sandra Brunner
Head of Management Office
+41 (56) 2023312

We look forward to your online application

About us

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