Call Center Agent - Otisline (m/f/d)

• 14 octobre 2026
• 80%
• Indefinite duration
• german (Fluent), french (Fluent), italian (Fluent)
• Route de Moncor 12, 1701 Fribourg
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Activity rate: 80%
Workplace: Otis Headquarters in Fribourg

Basic function

Otisline is available to users of Otis installations (elevators, escalators, freight elevators, etc.). The purpose is to organize assistance to trapped persons, as well as to transmit repair requests to service technicians. This is done by telephone, through the monitoring and management of different alarm systems, as well as by email.

Responsibilities

• Receiving calls in french, german and italian
• Data entry into an Otis proprietary system
• Transmission of cases to service technicians
• Performing various administrative tasks
• Managing different email inboxes

Qualifications/ Experience/ Knowledge

• Trilingual french, german, italian or bilingual with good knowledge of the third language
• Comfortable with IT (ten-finger typing advantageous)
• Strong customer orientation
• Good stress management
• First experiences in a Call Center welcome, but not indispensable

Personal qualities

• Punctuality, willingness to work according to irregular schedules
• Sociable and communicative with good team spirit
• Loyal and committed

What we offer you

• Your personal development is important to us. Concretely, this means that we support training and that opportunities for internal promotion are open to all
• Our corporate culture is our most precious asset. It is deeply anchored in the company and is lived and appreciated by all employees. You will find more information on « Les Absolus Otis » here
• We offer you remuneration in accordance with local requirements, as well as:
• Thirteenth month
• Company contribution to health & pension contributions, works council benefits
• 5 weeks of vacation
• 5 days of Christmas bridge (depending on the role)