First-Level Support / Hotline Employee (80 – 100 %)

GRÜN Ivaris AG is a leading provider of IT solutions in the Swiss education sector.
For our First-Level Support, we are looking for an engaged and service-oriented person as of immediately or by arrangement as

First-Level Support / Hotline Employee (80 – 100 %)

Do you enjoy communicating, working in a structured manner, and do you enjoy direct contact with customers? Then you are exactly right with us.
As a First-Level Support / Hotline Employee, you are the first point of contact for our customers. You receive their requests by telephone and email, resolve them independently as far as possible, and forward more complex cases specifically to the responsible specialist departments.

An inspiring working environment with a dedicated and competent team awaits you.

What you can achieve

• Receiving support requests via telephone and email
• Structured recording, categorization, and prioritization of requests in the ticket system
• Analysis and independent solution of standard requests regarding our software solutions
• Understandable information regarding operating questions and known solution paths
• Qualified forwarding of more complex cases to the Second-Level Support
• Follow-up of open tickets and feedback to customers until completion

What you bring with you

In order to optimally complement our team and offer our customers real added value, ideally you bring the following:

• Completed training in the commercial or technical field, e.g., business informatics or a comparable qualification
• At least 2 to 3 years of professional experience in telephone customer support, First-Level Support, or in a hotline
• Business fluent German skills in speaking and writing; French skills are an advantage
• High IT affinity as well as quick comprehension
• Friendly, calm, and solution-oriented communication, even in demanding conversation situations
• Independent, reliable, and customer-oriented way of working
• Team spirit as well as a communicative and motivated personality

What we offer

• A modern and appreciative working culture
• Friendly and familial working atmosphere with flat hierarchies and short decision-making paths
• A responsible task with a lot of direct customer contact
• The flexible design of your working time with a mixture of home office and presence in our office in Wallisellen
• A modernly equipped and inviting office with a roof terrace, only a few minutes' walk from Wallisellen station

Interested? Then we look forward to receiving your complete application documents.

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