Medical Assistant to the Customer Service Department

• 25 June 2026 • 80 - 100% • Indeterminate duration • Coppet, 1295 Coppet About us Unilabs is one of the leading diagnostic companies in Europe and offers patients on four continents a comprehensive range of laboratory, pathology, and imaging services. As a digital leader covering the entire diagnostic field, Unilabs' more than 13'000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment, and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people every year. Your responsibilities • Management of the telephone standard • Management of the Customer Service email boxes • Transmission of analysis results • Writing and management of various correspondence • Processing complaints from offices, clinics, and hospitals • Advising doctors on pre-analytical protocols • Management of non-conformities and file modifications • Addition of analyses • Execution of various specific general tasks of the department Required skills Technical: • Scientific or medical training (laboratory technician or medical assistant diploma) • Good knowledge of common medical analyses, typical results, and pre/analytical protocols • In-depth knowledge of medical office and hospital practices with a minimum of 5 years of experience • Being at ease with computer tools and showing speed • Good oral and written mastery of French • English and/or German would be an asset Personal: • Ease on the phone and entrengent • Excellent sense of customer service and listening • Autonomy and initiative, solidarity in team work • Stress resistance • Priority management • Rigor, care, and professionalism • Flexibility due to irregular schedules We offer • A exciting and dynamic work environment, with an international dimension • The possibility of taking responsibilities and developing your potential • A positive work atmosphere in a collaborative framework and a corporate culture promoting respect and recognition • Attractive social benefits, as well as a 40-hour workweek and 5 weeks of vacation per year • An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group Contact Send this announcement to a friend