IT-Projektmanager & 3rd Level Support: Custom Software

IT-Projektmanager & 3rd Level Support: Custom Software For customer-oriented digital solutions, project managers like you are important. Are you someone who keeps the threads together and for whom quality and reliability are important? Do you like to work with independence and appreciate a strong team behind you? Then we should talk. Intelliact is a spin-off of ETH Zürich and has not lost its start-up ethos in over 25 years of existence. Our goal: to help companies from various industries (including mechanical engineering, plant engineering, trade, etc.) generate added value from product data. Instead of relying on off-the-shelf solutions, we think one step further and develop innovative, customer-specific web solutions (Business Productivity Apps, B2B Commerce and Collaboration) with the best possible user experience. It's never boring! As part of our team, you will take responsibility for the operation and continuous development of our demanding and award-winning web applications. You will work closely with our customers and development partners and act as an interface to our internal development team. With your reliable nature, you will establish efficient working methods and promote knowledge sharing within the team. Your direct influence on the quality and efficiency of our systems will significantly contribute to customer satisfaction, which is also reflected in industry awards such as the Best of Swiss Web (2019: 3 Awards, 2021: 4 Awards, 2022: 5 Awards, 2024: 6 Awards, 2025: 7 Awards). Your workplace is located in the city of Zürich, two minutes from Oerlikon train station. Remote work and flexible hours are possible. Application procedure in 4 steps Mention which of our references convinced you the most and how you would like to divide your preferred working hours per week (in German). First interview 30 to 60 minutes (with a self-assessment as preparation). Second interview, assessment 120 minutes. Clarification of final modalities. Requirements Experience in project management in a digital environment. Solid technical understanding of web applications. High customer and service orientation. Communication skills in German and English. The working hours are to be divided into at least four days. Tasks Expectation management & moderation with customers Processing of 3rd-level support requests Accompaniment of applications throughout the entire development chain Ensuring quality and transparent communication throughout the entire development cycle Working with agile, iterative development methods (e.g. Scrum) Development of solution concepts and technical frameworks together with the engineering team What we offer Flexibility that fits your life: whether 60% or 100% - we will find a suitable model together. Trust-based working hours (flexible hours) and a healthy mix of home office and on-site work are our lived culture. Real impact & innovation: your work ensures the quality that characterizes our projects. Hardware selection: whether Mac, Windows or Linux - choose the device that suits you best. Top location: our modern workplace is located in the heart of Zürich, just two minutes' walk from Oerlikon train station. Strong team spirit: we offer flat hierarchies and the innovative drive of an ETH spin-off. No matter how complex the problem is: you always have fixed contact persons and a team behind you that actively supports you if you don't know what to do. The usual standards: 5 weeks of vacation, mobile subscription for all of Europe, free coffee & snacks.