Professional or Senior IT Supporter:in 100% [Ref: 2781]

Professional or Senior IT Supporter:in (a) 100% [Ref: 2781] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of its core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly looking for IT specialists and managers for our clients. In doing so, we place the highest value on ensuring that applicants, clients, and jobs fit together optimally. For our long-standing client, we are looking for an engaged, responsible, and team-oriented personality as a Professional or Senior IT Supporter:in (a) 100% [Ref: 2781] starting immediately or by arrangement Your tasks Analyzing and resolving simple incidents in remote support Recording, classifying, prioritizing, assigning, and closing tickets Escalating more complex issues to 2nd- or 3rd-level support Implementing installation and configuration specifications Managing users and permissions Supporting the assurance of availability of hardware, software, and network Maintaining and documenting knowledge in the Knowledge Base Your profile Completed training as Informatiker/in EFZ At least 3-4 years of professional experience in IT support or service desk Confident handling of ticketing systems and practical experience in processing incidents and service requests Willingness to work in 7x24 shift operations, including weekend, holiday, night work, and on-call duty Enjoyment of direct contact with users and a service-oriented way of working Trustworthy personality with an impeccable criminal record and debt enforcement register extract German language skills at level C2 are required Additionally, French and/or Italian language skills at least at level B2 (will be tested in the initial interview) Your chance Attractive, modern working environment in the heart of Bern Varied tasks with exciting challenges Dynamic, team-oriented environment Details about this position Start of position immediately Work location Bern area Permanent employment relationship Full-time position 100% jpidbd7cef5jm jit0623jm jiy26jm