IT Support Technician 80 - 100% (m/f)

Today 9500 Wil SG IT System Technology • Permanent position Office Salary range 75'000 - 95'000 CHF 01 Future Employer ## Our client is an established IT service provider in Eastern Switzerland with several locations. Employees are offered advanced employment conditions and the opportunity to develop individually. Whether through flexible working time models, remote options, and support for further training. 02 Your Task ## • Support of customers in 1st and 2nd level support with a focus on Microsoft 365, Windows, Citrix, and network environments • Analysis, prioritization, and sustainable processing of incidents as well as service requests • Collaboration in the further development and stabilization of cloud, workplace, and IT infrastructures • Support with IT projects as well as step-by-step assumption of responsibility in areas such as migrations, rollouts, or cloud transformations • Coordination and alignment between customers, internal specialist departments, as well as external software and hardware partners • Creation and maintenance of technical documentation as well as continuous optimization of support processes and knowledge bases • Support in the evaluation of new technologies and advising customers on technical questions 03 Benefits ## • Participation in external further training • Flat hierarchies • Flexible working time design • Advanced employment conditions • Guaranteed hybrid or home office work • At least 5 weeks vacation • Modern workplace • Regular team-building measures and company events • Discounts on public transport 04 Your Profile ## • Several years of professional experience in IT support (1st/2nd level) in a professional environment • Sound knowledge in the Microsoft environment, especially in the areas of Windows Client/Server, Microsoft 365, Exchange, and Teams • Experience with cloud technologies, ideally supplemented by knowledge in the Citrix environment • Basic understanding of networks, IT security, and modern IT infrastructures • Structured, independent, and solution-oriented way of working • Enjoyment of direct customer contact as well as the claim to develop sustainable and high-quality solutions • Very good German skills in speaking and writing 05 Things to know ## • Modern cloud and IT infrastructures with a focus on Microsoft technologies • An environment in which quality and sustainable solutions have a higher priority than the pure processing of tickets • High personal responsibility and diverse opportunities for active participation • A collegial working environment with short decision-making paths • Exciting projects as well as attractive opportunities for professional and personal development.