Head of Patient Administration & Billing

Head of Patient Administration & Billing (80-100%) Job Description The Pallas Kliniken specialize in ophthalmology and Aesthetics. With over 350 employees at 17 locations, we are among the leading providers in Switzerland. Our Patient Administration & Billing makes a significant contribution to a smooth patient process and ensures correct, efficient, and timely billing. Together with our medical and administrative teams, it ensures that our patients and our partners can rely on professional and reliable processing at all times. In doing so, quality, service orientation, and close interdisciplinary cooperation are the focus. For the management of our Patient Administration & Billing, we are looking for a responsible, strong-leading, and service-oriented personality as Head of Patient Administration & Billing (80-100%) Tasks Technical and personnel leadership of the team of approx. 8 employees in Patient Administration & Billing Overall responsibility for the administrative patient process from patient admission to receipt of payment Ensuring a smooth billing process Responsibility for accounts receivable management as well as the monitoring and processing of open claims Ensuring the correct application of the applicable tariff systems (TARDOC, DRG, VVG as well as outpatient flat rates) Clarification of rejections, complaints, and complex billing cases as well as processing of inquiries from insurance companies, referring doctors, and patients Ensuring a professional exchange with internal and external stakeholders as well as close cooperation with the medical departments Analysis, optimization, and further development of the billing processes as well as ensuring high data and billing quality Conducting internal training as well as leading or participating in projects for digitalization and process optimization Responsibility for the continuous further development and quality assurance of the billing department Job Requirements Completed commercial training, ideally with further training in finance or the healthcare sector (e.g., specialist in finance and accounting, medical secretary, MPA, or comparable qualification) Several years of professional experience in medical billing, preferably in the hospital, clinic, or healthcare sector Several years of leadership experience Very good knowledge of the tariff systems (TARDOC, outpatient flat rates, DRG, VVG) as well as health insurance companies and billing processes Confident handling of MS Office as well as ideally experience with ERP and clinical information systems (e.g., Microsoft Dynamics 365 Business Central/Navision) Pronounced quality awareness, high affinity for numbers as well as a structured, reliable, and solution-oriented way of working Proficient German in speaking and writing; further language skills are an advantage Communication strength, assertiveness, as well as enjoyment in cooperating with internal and external stakeholders High service orientation as well as a pronounced sense of responsibility and organizational skill Job Benefits A responsible leadership position with a lot of creative freedom and the opportunity to actively develop processes further The chance to help shape the future of our billing and to sustainably implement optimization potentials A dedicated, collegial team as well as an open corporate culture with short decision-making paths Varied tasks in an innovative and growing healthcare company Attractive employment conditions as well as diverse opportunities for professional and personal development A modern workplace directly at the Olten station - conveniently reachable in around 30 minutes from Zürich, Bern, or Basel Sounds exciting? Then we look forward to your application and to getting to know you personally! jpid92ed46ejm jit0831jm jiy26jm