Customer Service Specialist - Backoffice - 100%

• 23 July 2026 • 100% • Indefinite duration • Possible • Berne, Neuchâtel, Soleure Are you a committed team player, able to quickly detect customer needs and provide simple solutions? Do you share our values, focus on the essentials, and always keep your promises? Then you are a perfect fit for our modern contact center in Bienne! Join our team as: Customer Service Specialist - Backoffice - 100% ## In our dynamic and results-oriented team, you will play a key role in customer loyalty. Specifically, you will be responsible for: Your tasks • Analyze and process customer complaints • Customer service and support by processing incoming tickets and emails, in writing and by telephone • Assist customers to ensure problem resolution and request processing • Manage, monitor, and optimize mobile and fixed connection activations • Contribute to continuous improvement to develop new processes • Collaborate internally and coordinate with the relevant departments as well as our various external partners Your profile • Basic training with EFZ certificate or equivalent training • Strong customer orientation and enjoyment of personal contact • Experience in sales or in a commercial function, ideally in a call center • Excellent oral and written skills in German, Italian, French and English are an asset • Great interest in digital tools and the telecommunications sector • Your personal qualities make the difference: reliability, communication ease, punctuality We offer • Monthly bonus starting from the 3rd national language • Monthly salary paid in 13 installments • Up to 20% teleworking depending on the field of activity • 5 weeks of vacation • A modern and inspiring work environment • Solid social benefits as well as flexible and advantageous pension scheme • Free mobile subscription valid throughout Europe • Exclusive offers and discounts on our products and services Workplace: Bienne Have you always dreamed of working in a unique and diverse environment? Then we absolutely want to get to know you! A clean criminal record extract as well as a debt enforcement certificate from the debt enforcement office are required upon hiring. Apply directly online!