ICT-Support Specialist L1/L2 - Jobsharing possible

To strengthen our ICT team, we are looking for a committed, service-oriented personality as an ICT-Support Specialist L1/L2 (m/f/d) starting immediately. Alone or together with a second specialist, you will take responsibility for smooth ICT operations and ensure professional support for our employees. ICT-Support Specialist L1/L2 (m/f/d) - Jobsharing possible Your tasks Responsibility for First- and Second-Level Support according to the service catalog – without on-call service Processing of support requests as well as close cooperation with the ICT team and external service partners Support during rollouts, maintenance work as well as system and client migrations Administration and maintenance of user accounts, permissions, Microsoft-365 licenses as well as access rights Installation, configuration and support of the client and workplace environment Analysis, coordination and escalation of complex incidents and requests to the Third-Level Support Creation and continuous maintenance of ICT documentation and knowledge bases Participation in ICT projects as well as support in the training of employees Maintenance of the ICT warehouse as well as the test and laboratory environment Your profile Completed IT training EFZ (specialization platform development/system technology) or a comparable training Several years of professional experience in ICT support in a comparable position Sound practical experience in a versatile Microsoft system landscape (Windows clients, Microsoft 365, Intune, Azure/Entra ID, servers, network, printers, telephony, storage as well as cloud services) Very good German skills as well as good English skills in speaking and writing; French skills are an advantage Strong service orientation as well as a structured, independent and reliable way of working Analytical thinking skills, high initiative and quality awareness Enjoyment of teamwork and the continuous improvement of ICT processes Knowledge of business processes in an industrial company is an advantage Microsoft, ITIL or ITSM certifications are an advantage Driver's license category B is an advantage Jobsharing – successful together This position is also suitable for jobsharing. Two qualified specialists share the responsibility, coordinate their tasks independently and ensure high service quality together. The model offers flexibility, promotes knowledge transfer and creates an optimal compatibility of professional and private life. Interested? We look forward to getting to know you! Click on "Apply" right now! jpid055333bjm jit0727jm jiy26jm