Teamleader Administrative Customer Service

Do you want to work together with a team to ensure an outstanding customer experience? In this role, you will take responsibility for our Administrative Customer Service, provide orientation in day-to-day operations, and together with your team, further develop processes that work simply, reliably, and in a customer-oriented manner.

Teamleader Administrative Customer Service

Your tasks

• You lead our Administrative Customer Service team of 16 employees
• You ensure that customer inquiries are processed promptly, efficiently, and with high quality
• As a leader, you create clarity in day-to-day operations, set priorities, and support your team in maintaining an overview even in dynamic situations
• You promote service quality, individual responsibility, and open cooperation
• Together with your team, you identify potential for improvement within your own area as well as along the entire customer experience chain and derive concrete measures from it
• You actively contribute to market processing projects, marketing campaigns, and cross-departmental initiatives

Your skills

• Completed commercial training or a comparable further education
• Several years of leadership experience in a customer service environment, ideally with an administrative focus
• Experience in telecommunications or in a dynamic service environment is an advantage
• Strong enthusiasm for high-quality and customer-oriented support
• Pragmatic view of processes and proactive implementation of improvement measures
• Enjoy accompanying and developing employees and achieving strong results together
• Solution-oriented, binding communication as well as the ability to actively address topics
• High quality awareness and service mindset combined with individual responsibility and resilience when things get hectic

What we offer

Work and leisure

Home office, flexible working time models, close to public transport, modern office at Bielersee, unpaid leave, holiday purchase

Individual promotion

Support for training and further education, internal know-how transfer

Work culture

Flat hierarchies, room for design, high degree of freedom and individual responsibility, goal-oriented teamwork

Fringe Benefits

Discounted Quickline products, Reka-Geld, Half-Fare travelcard, sports opportunities, fruit and drinks, discounted Shiatsu massages

Why Quickline?

Quickline is a Swiss telecommunications provider that has been offering award-winning Internet, TV, landline, and mobile in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we ensure personal customer service on site in a highly competitive market and connect private customers and SMEs with the world.

Your contact person

Do you have questions about the position?
I will be happy to advise you.

Jasmin Stalder
HR Manager

We look forward to meeting you!

We wish to fill this vacancy without external personnel service providers.

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