Global Director Customer Service Division

Your future is our future – as part of PackSys Global

PackSys Global is a leading Swiss company worldwide in the technology for manufacturing innovative packaging solutions and operates as a Business Unit of the Brückner Group. With unmistakable “Swissness”, we manufacture unique machines that set the highest standards worldwide.

Working with us means contributing to a work environment in which growth and responsibility are promoted, innovation is a daily pursuit, and team spirit is a matter of course – whether from our locations in the Swiss Rüti, Burgdorf or Haldenstein, or on-site all over the world.

Note for recruitment agencies: We ask for your understanding that we do not accept applications for this position via recruitment agencies.

Your tasks and responsibilities

• You are responsible for the strategic and operational leadership and further development of our global service organization, thereby making a significant contribution to sustainable corporate success
• You continuously analyze customer needs, market potentials, and technology trends and, with your team, develop profitable and innovative service and business models which you successfully introduce to the market
• You sustainably increase customer satisfaction through excellent support and service from our global Technical Support and Field Service Engineering teams
• Together with Sales, Product Management, and the regional organizations, you further expand the international service business and tap into new growth potentials
• You represent the service area in group-wide projects and towards internal as well as external stakeholders

Your profile

• You have a technical degree with further business administration training (FH/Uni) as well as several years of leadership and management experience in an international service organization in mechanical engineering
• Verifiable successes in the establishment and further development of global service and after-sales organizations as well as their commercial marketing distinguish you
• You lead international teams confidently and know how to successfully shape cooperation across different cultures, regions, and time zones
• You possess strong analytical and conceptual skills and know how to quickly grasp complex technical and business contexts, develop strategic concepts, and drive their successful implementation
• As an entrepreneurial personality, you convince with strong customer orientation, negotiation skills, and enjoyment of change and digitalization topics

Our offer to you

• A responsible management function with direct influence on the further development of a global service business
• Great creative freedom in the development of new offers, business models, and digital services
• International cooperation in a technologically demanding and innovation-driven environment
• Short decision-making paths, a collegial corporate culture, and high personal responsibility

Your contact person

Nathalie Borel looks forward to your application!

As part of a strong, globally active corporate group in the field of machinery and plant engineering for plastics processing, we offer our employees the chance to develop further in a diverse and supportive environment and to embark on innovative paths together.

The Brückner Group unites people with different cultural backgrounds, skills, and experiences. We maintain a corporate culture characterized by integrity, tolerance, and mutual respect and look forward to you contributing your individual perspective in the future.

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