Order Manager (1156)

Zollikofen, Switzerland (and home office) | 80-100% What you can contribute • Execute customer orders in the fields of mobile telephony and telecommunications, including planning, cost and quality control, and delivery of services within the specified deadlines • Participate in various projects, including WTO tenders, and coordinate meetings between different stakeholders • Offer customers professional assistance and advice regarding mobile subscription management and other telecommunication services, and guarantee the flawless running of operations, from order to billing • Manage relations with suppliers, assume the role of contact person with external suppliers regarding invoices, process optimization, quality assurance, and financial aspects, and regularly organize service and operational meetings • Work on the continuous improvement and automation of existing processes <br /> What makes you unique • Higher education (HES, ES) in computer science, business informatics, or equivalent professional expertise, supplemented by several years of experience in the fields of mobile telephony and telecommunications • Structured, autonomous, and goal-oriented working method, willingness to take on responsibility, ability to maintain an overview, as well as interest in electronic order management tools and proficiency in their use • Strong sense of customer service, very good communication skills, and a healthy ability to assert oneself • Quick-wittedness, good understanding of complex situations and business management issues • Strong team spirit, positive personality, stress resistance, and ability to manage conflicts • Good oral and written knowledge of a second official language <br /> In a few words Do you excel as a service provider and wish to benefit customers and OFIT staff with your skills as a contact person? Do you know how to maintain an overview even during periods of high demand? If, in addition, you like working in an agile manner and learning new things, then the Connectivity Services team is made for you. We look forward to meeting you. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and to the well-being of the population. • Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We assist and advise our employees on all matters related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> How much (OF)IT do you have in you? We, the Federal Office of IT and Telecommunications (OFIT), are an agile and future-oriented office. With us, curious, ambitious, and innovative minds develop various digital solutions for Switzerland. We support and encourage mobile and location-independent work. The members of our teams can thus organize their work flexibly and individually to the greatest extent possible -- to reconcile family and work. Furthermore, we maintain a culture of using "tu" and promote your future within OFIT with our vast range of training and professional development courses. Additional information We kindly ask you to apply via our application management system. To do this, simply click on << Apply >>. For this position, we do not consider placement agencies. Questions about the position Ursula Nägeli Head of chapter Building IKT +41 58 46 28722