Specialist Telemedicine, 60-100%, Zürich / hybrid

Specialist Telemedicine (f/m/d), 60-100%, Zürich / hybrid With passion and team spirit, we work on innovative solutions that protect against the consequences of illness and accident. To make the lives of our customers easier. As a specialist in telemedicine, you are the first point of contact for our patients. You are available for general concerns and, thanks to your good overview and service orientation, you are an important support for our medical team. In this way, you help shape a modern form of medical care with your skills. Specialist Telemedicine (f/m/d), 60-100%, Zürich / hybrid What you move: Receiving calls, structured initial intake as well as triage according to specifications Efficient appointment coordination of callbacks by our medical team Written processing of inquiries via e-mail, chat or patient portal Entry and maintenance of patient data as well as careful documentation and tracking of contacts, agreements, pending items and appointments in the system Important contribution to customer satisfaction, thanks to empathetic and understandable communication, even in stressful situations Why you succeed: In addition to a successfully completed commercial apprenticeship with EFZ or an equivalent qualification, you already bring initial experience in customer service, reception, call center and/or a medical business, for example in a medical secretariat, pharma assistant You have a confident handling of digital systems, dossier management and structured documentation Your joy in telephony as well as your pronounced communicative skills and willingness to learn round off your profile High degree of empathy, integrity and team player qualities Very good German and English skills in spoken and written form are a must, further language skills are an advantage What you can count on: With around 900'000 customers, Sanitas is one of the largest health insurance companies in Switzerland. In our modern and flexible working environment, you will develop your skills further. Flexible annual working time model with at least 5 weeks of vacation Modern offices in urban locations Generous regulation for working in the home office Participation in the health insurance package Contributions to the pension fund significantly above the legal minimum Forward-looking questions and a wide range of initial and further training Simply apply At Sanitas, we all use "Du". We would therefore like to maintain this "Du" culture in your further application process. For your application, you only upload your CV and certificates. Instead of a cover letter, we look forward to your answers to our questions in the online application tool. Start date is by arrangement. Do you have questions about the advertised position? Our Head of Health Dr. med. Indra (write e-mail (<>)) is happy to provide information. We wish to fill this position without the support of external personnel service providers. jpid7ea2bc5jm jit0832jm jiy26jm