Customer Service Representative: Occupational Benefit Services (Survivor Benefits)

60-100%, Winterthur / Smart Working

Shape your future-- together with us!

For our Occupational Benefit Services team, we are looking for a dedicated personality who independently processes BVG death cases and competently supports our insured persons and survivors.

With us, you can expect a collegial environment in which expertise, individual responsibility, and mutual support are lived. We value employees who take responsibility, question existing structures, and actively contribute to the further development of our processes.

In the Customer Operations area, we shape the individual experiences of our customers in the event of claims and benefits. They are at the center of our work, and together with them, we find the right solution. In this way, with our customer-first mentality, we ensure the highest customer satisfaction.

The following awaits you

• You independently process BVG benefit cases in the event of death from the receipt of the notification to the final provision of benefits
• You examine benefit claims taking into account the legal and regulatory foundations and the individual claim situation
• You are in telephone and written contact with survivors, insured persons, employers, legal representatives, as well as other social insurances
• You coordinate the benefits with AHV and accident insurance and carry out the corresponding calculations
• You manage the existing pension stock and carry out periodic claim reviews
• You actively contribute to the optimization of processes and the further development of our benefits area
• You take on additional tasks as needed and actively participate in changes in the field

What you bring with you

• You have professional experience in the benefits area of a social insurance or several years of experience in occupational benefits
• You work independently, structured, and reliably
• You meet people in challenging life situations with empathy, professionalism, and tact
• You value teamwork and actively contribute your experience and your ideas
• You approach changes and new requirements openly and participate in the continuous improvement of processes
• You have proficient German in speaking and writing
• Fluent French or Italian skills are an advantage

What you can look forward to

• A well-coordinated and supportive team with high technical expertise
• A versatile and responsible activity with a direct influence on our customers
• Comprehensive induction and professional development
• The opportunity to contribute your own ideas and actively help shape changes

What we offer you

We are convinced: satisfied employees deliver the best performance. Therefore, we invest in benefits that offer noticeable advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks vacation (6 weeks from age 50), vacation gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations

Provisions and insurances: Attractive pension fund with extensive supra-obligatory benefits including savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or Lunch-Card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for the Half-Fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events regarding health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Pionierstrasse 3, 8400 Winterthur

Apply now!

Do you have questions or further concerns? Diana Carbognin is happy to help you via email (diana.carbognin@axa.ch).

You can find more info about the application process here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect, and appreciation of differences and commonalities are essential features of cooperation at AXA Switzerland. We want to promote equal opportunity and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture characterized by cooperation at eye level, trust, and diversity. With our modern working conditions, we want to consider the needs of our employees and give you the space to use your strengths to