Vice President Customer Service (a) 100%

## As a member of the Executive Board, you will actively shape the future of our global service organization. You will lead the Customer Service of Rychiger AG strategically, economically, and personally, and drive the transformation from classic service offerings towards data-driven and digital service solutions. Your future field of activity ## • Strategic, technical, personal, and economic leadership of the Customer Service area • Leadership and further development of the global service organization with the aim of utilizing synergies, establishing standards, and strengthening international cooperation • Driving role in the transformation of the service business towards data-driven and digital services • Overall responsibility for the performance and profitability of the service business, including quality, costs, deadlines, and profitability • Strategic further development and active marketing of the service portfolio to international customers • Ensuring proactive resource planning together with the international companies • Implementation of the corporate strategy and continuous further development of the area of responsibility • Strengthening cross-departmental cooperation along the entire value chain Why you will succeed ## • Completed technical studies at FH / university level or similar, supplemented by higher continuing education in business administration, management, or corporate leadership (e.g., EMBA, MAS, DAS, or CAS) • Several years of leadership responsibility in international and export-oriented mechanical or plant engineering with sound experience in the service business • Proven successes in the strategic further development and transformation of service organizations • Sound understanding of digital service models, data-driven services, as well as the use of artificial intelligence to optimize machines, service processes, and customer support • Entrepreneurial thinking as well as a pronounced sense for market, customer, and business requirements • Authentic leadership style, combined with high communication strength, willingness to change, and ability to implement • Pronounced ability to empower employees, delegate responsibility, and promote successful cooperation across departments and locations • Proficient German skills (C2) as well as business fluent English skills (C1) What we contribute to this ## • Close, hierarchy-free cooperation with the CEO/Owner as well as with the Executive Board • Lived corporate culture and values (appreciative interaction as well as customer focus) • Transparent structures and fast decision-making paths • Involvement in forward-looking transformation processes (e.g., AI integration, internationalization) • Attractive, performance-oriented compensation (incl. pension solution) • A motivated, already strongly established leadership team (Direct Reports) • Attractive and modern working environment with fitness and relaxation room Any questions or want more info? ## Discover even more diverse advantages that we offer you: *Working@Rychiger - more than an employment relationship!*-  *https://www.rychiger.com/de/unternehmen/karriere* Jörg Dirren, VP Finance, HR, IT & Administration takes the lead regarding the application process and is available for information regarding job content.