Programmleiter:in CRM-Transformation

You want to actively shape a comprehensive CRM corporate transformation at the Swiss Post and significantly drive the program forward? In this key role, you not only take responsibility for the successful implementation, but also shape the long-term development and stable operation of the CRM platform after its introduction. As an experienced leader, you bring business, IT, and stakeholders together, create orientation in complex project landscapes, and ensure that a strategically relevant large project has a lasting impact. Apply now, because with you, our CRM transformation will be successfully implemented and sustainably successful. Your benefits at the Post. With us, you work in a future-oriented, dynamic environment where you can contribute and grow with us. We offer you various benefits that allow you to flexibly shape your daily life according to your needs. Vacation We send you on vacation for 6 weeks. Training and further education We support you in training and further education, temporary job changes, and offer you career opportunities. Family-friendly We offer 18 weeks of fully paid maternity leave and 4 weeks of leave for the second parent. We also contribute to the costs of family-supplementary childcare. Flexibility We support you with individual work models. Mobile and flexible working, home office, third place, part-time work, and job sharing. Mobility offers We offer you a free Half-Fare travelcard, a discounted GA, or a commuter bonus. You only pay CHF 10 per year for PubliBike or Velospot. Vehicle discounts We offer you attractive benefits when buying a vehicle: you benefit from fleet discounts and special conditions on new models. With Yellow Drive, we offer you attractive benefits on e-car subscriptions. PostMobil and PostFinance We offer you an attractive employee subscription for CHF 12.95 per month via PostMobile. At PostFinance, you also benefit from numerous advantages, such as a free private account. Discounts and discounts We offer you numerous discounts on brands and products. In the Post's staff restaurants and other restaurants, you also eat and drink at discounted prices. Vouchers We give you up to CHF 500 in personal credit, which you can use for all products in the PostShop (including gift cards) as well as for SBB and Reka products. What you can achieve. • In this role, you have overall responsibility for the successful CRM transformation in marketing, sales, and customer service, and control the program at the corporate level with high visibility to top management and central decision-makers. • Together with stakeholders, you define project goals, approach, and organization, and consistently align everything with the target architecture. • You lead an interdisciplinary project team professionally and, through active stakeholder management, ensure that all relevant stakeholders are involved and contribute to achieving the goals. • You actively control risks, economy, and business case, and ensure transparency about progress and benefits. • To ensure a scalable and production-ready solution, you ensure the necessary prerequisites - including the realization of efficiency and sales potential. • You lead the organization through the change, create acceptance for new ways of working, and empower managers and employees to sustainably use the CRM solution. • A structured handover to operations as well as subsequent stabilization, governance, and further development of the CRM platform are also part of your area of responsibility and form the basis for sustainable operation.