Customer Service Employee: Service

• 06 July 2026 • 50% • Indefinite duration • Niederwangen BE At Fust, Switzerland shops! We are proud to be the leading provider in the areas of electrical household appliances, multimedia/entertainment electronics, as well as kitchen and bathroom renovations, and with our comprehensive service offer and unique services, we create real added value! Become part of our team and help us continue to create customer experiences! A job at Fust, and it's working! Customer Service Employee: Service # Tasks ## • Telephone customer care and processing of customer inquiries • Recording of repair orders as well as coordination of home delivery and service appointments • Processing of internal inquiries in cooperation with other departments • General administrative tasks, e.g. ordering spare parts and processing manufacturer orders Requirements ## • Commercial experience, ideally in telephone customer service • Negotiation-secure German language skills in word and writing, good French language skills at least at B2 level, and Italian language skills are an advantage • Good user knowledge in MS Office; SAP experience is an advantage • Pronounced customer orientation as well as a friendly and professional demeanor What we offer ## • * Employment conditions: largely flexible working hours, free parking, internal Coop restaurant with rich selection at preferential prices, modern and bright rooms • Discounts: discounts in various Coop formats, 5-fold number of Coop Superpoints, up to 20% discount on various insurance services, favorable mobile and prepaid tariffs at Coop Mobile, Reka-Card: discounts when purchasing, personal discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA • Further education: internal further education, support for external training and further education, development opportunities • Communication & Culture: DU culture throughout the company, orientation towards common values, internal app for communication with employees • Insurances: pension fund: 2/3 is paid by Coop (basic), various savings plans with the pension fund, generous and over-obligatory insurance benefits in case of accident and illness • Holidays: at least 25 days of holiday or according to the valid GAV, if possible support for unpaid leave • Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous occupational social counseling 24/7 • Discounts in various Coop formats • 5-fold number of Coop Superpoints • Up to 20% discount on various insurance services • Favorable mobile and prepaid tariffs at Coop Mobile • Reka-Card: discounts when purchasing • Personal discount also for partner (living in the same household) • Discount on the travel offer ITS Coop Travel • CHF 650.- voucher for the purchase of an SBB GA • Internal further education • Support for external training and further education • Development opportunities • DU culture throughout the company • Orientation towards common values • internal app for communication with employees • Pension fund: 2/3 is paid by Coop (basic) • Various savings plans with the pension fund • Generous and over-obligatory insurance benefits in case of accident and illness • At least 25 days of holiday or according to the valid GAV • If possible support for unpaid leave • Update-Fitness: CHF 200.- discount on annual subscription • Free and anonymous occupational social counseling 24/7 Fust | Swiss Household Services AG Niederwangen BE