Workshop Planner / After-Sales Service Advisor

• 10 August 2026 • 100% • Indefinite duration • Route de l'Etraz, 1267 Vich Joining the Facchinetti group means joining a network employing more than 230 committed employees and bringing together 5 automobile concessions in the cantons of Vaud, Geneva, Neuchâtel and Jura. Above all, we are looking for talents who carry the values of the Facchinetti group, placing a passion for the automotive sphere, listening to the customer and quality of service at the heart of our concerns and ambitions. For our Gland-Vich concession, we are recruiting a: Workshop Planner / After-Sales Service Advisor Planned rate at 100%, start immediately or by arrangement Your main tasks: • You plan the workshop appointments for optimal organization, manage telephone calls. You accompany the customer in their procedures through your advice and offer our service offerings to them. • You organize and coordinate the transmission and drafting of After-Sales service information. You ensure that all necessary means are provided for the smooth running of the planned operations. You ensure customer satisfaction through optimal quality of welcome. • Develop customer loyalty, maintain it and assume a decisive role in the advice and sale of services (for example service offerings, maintenance contracts) and products (parts and accessories) for automobiles. • Conclude contracts, guarantee the registration and billing processes from reception to the handover of vehicles. Your profile: • Several years of professional experience in a similar position • Training in the field of mechanics • Sense of responsibility • Interpersonal skills, communication skills and ability to provoke active sales • Sense of organization and flexibility • Mastery of IT tools • Knowledge of English • Driving license (cat.B) • Resident in the canton of Vaud or Geneva We offer: • An interesting and varied activity • A dynamic and stimulating environment • Training possibilities • A recognized and well-positioned brand • 5 weeks of vacation • A market-adapted salary and attractive discounts on our vehicles • A team that looks forward to welcoming you!