Commercial Assistant 80–100 %

The Swiss Red Cross is the largest humanitarian organization in Switzerland. The SRK Kanton Bern is committed to promoting more humanity throughout the canton. Over 800 employees and around 2000 volunteers are engaged in the areas of relief, health promotion, education and integration. More information can be found at: www.srk-bern.ch.

On behalf of the canton, the Migration department supports persons from the asylum and refugee sector in their integration. For this mandate, in the area of Case Management Integration, Administration, we are looking for a flexible, resilient and independent personality at the location in Biel as:

Commercial Assistant 80–100 %

Your tasks

Reception and telephone service:

• You work regularly at the reception.
• You take calls and forward them.
• You process telephone inquiries.
• You represent the social workers and job coaches for telephone inquiries in their absence.

Administrative tasks:

• You undertake administrative work and correspondence in the area of social, linguistic and professional integration on behalf of social workers, job coaches and the specialist department for language promotion.
• You manage course and program registrations.
• You manage appointments and organize interpreters.
• You undertake various other administrative tasks as required.

Case management system and documentation:

• You manage the case management systems NFAM and Opacc.
• You create change notifications, record the commencement of employment as well as integration measures and take over document management.
• You create payment vouchers, account invoices and support controlling and reporting tasks.

Your profile:

• You have a basic commercial training or an equivalent training and have several years of professional experience in administration.
• You are a flexible and resilient personality who works cooperatively and in a networked manner and keeps a cool head even in a hectic environment.
• You have excellent German skills as well as very good French skills in spoken and written form.
• You appreciate working in a team, but also enjoy working independently.
• You have excellent IT skills (MS Office suite) and are used to dealing with ERP systems.
• You have knowledge of the asylum and refugee sector or interest in it.

We offer you an independent, varied and responsible activity. Progressive employment conditions and interesting further training opportunities characterize us. We look forward to receiving your complete, electronic application documents.

Information will be gladly provided by Ms. Rebekka Gemperle, Head of Case Management Integration, by telephone 031 919 08 62 or by email: rebekka.gemperle@srk-bern.ch