IT Support Engineer - Microsoft & Cloud (m/f) 80-100%

Today 9015 St. Gallen IT Support • Permanent position Office Salary range 75'000 - 90'000 CHF 01 Future employer ## On behalf of our client, a leading software, cloud and IT service provider in Switzerland, we are looking for an experienced IT Support Engineer Microsoft & Cloud (m/f) to strengthen the IT team. Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to meeting you! Please note that we unfortunately cannot consider incomplete application documents. 02 Your task ## • 1st and 2nd level support for business customers remote as well as on-site • Analysis and resolution of disturbances in client, server and Microsoft cloud environments • Receipt and processing of support requests via telephone, e-mail and ticket system • Management of user accounts, permissions and access rights (Active Directory/Microsoft 365) • Installation, configuration and maintenance of clients, software and operating systems • Support with network, printer and peripheral topics • Documentation of support cases, solutions and technical instructions • Collaboration on smaller infrastructure and modernization projects 03 Benefits ## • Participation in external further training • Flat hierarchies • Progressive employment conditions • Guaranteed hybrid or home office work • Career and advancement opportunities • Free parking spaces • At least 5 weeks vacation • Regular team-building measures and company events • Structured and accompanied onboarding 04 Your profile ## • Completed training as Informatiker/in EFZ (platform development/system technology) or ICT-Fachmann/-Fachfrau EFZ • Initial to several years of experience in IT support • Good knowledge of Windows, Microsoft 365, Active Directory and Exchange • Basic understanding of networks (TCP/IP, LAN/WAN) • High service and customer orientation • Independent, structured and solution-oriented way of working • Team player and communicative personality • Proficient German skills (C2) as well as very good English skills (at least B1) • Driver's license category B 05 Things to know ## • Varied support role with direct customer contact and personal responsibility • Modern Microsoft and cloud environments • Guaranteed home office of up to 3 working days per week • Modern workplace • Above-average employment conditions with very good social benefits • Free parking, coverage of public transport subscription or participation in your commute • Financial participation in further training • Workation up to 4 weeks / year