Customer Service Specialist

Customer Service Specialist (50–60%) We are looking for a motivated and independent reinforcement for our Customer Service Team, who will actively support and shape us in a phase of strong growth. We care for the Swiss and Italian branches in a trading environment of chemical trading in a small motivated team. Priority for us is someone who fits into the existing team and independently pursues and processes their tasks. Tasks Order processing from A to Z (recording, deadline monitoring, delivery) Customer service by e-mail, phone and MS Teams Coordination with purchasing, logistics and sales Processing of complaints and inquiries Maintenance of master data and documentation in the ERP system Active participation in the further development of processes in Customer Service Participation in the import and export area Requirements Experience in Customer Service / Inside Sales Independent, structured and resilient way of working High level of personal responsibility and reliability Strong customer orientation Teamwork and willingness to actively contribute to the further development of the company Very good English skills (required) German or Italian highly desired Secure handling of ERP systems and MS Office (SAP knowledge an advantage) Knowledge of import and export as well as logistics would be helpful to us What we offer Small, committed team with short decision-making paths A lot of personal responsibility in day-to-day business Opportunity to actively shape and improve processes Modern working tools and flexible working hours Options for home office or working in the office Goal of the position Ensuring efficient, reliable customer service with a clear focus on customer satisfaction and continuous improvement of our processes. jpid42898e1jm jit0627jm jiy26jm