Customer Advisor SME (m/f/d)

Job Description ### For a client, we are looking for a service-oriented customer advisor (m/f/d) in the area of on-call and fault management as of 1 September 2026. In this versatile role, you will take on an important hub function between customers, service technicians, and internal departments. You can expect a varied working environment with careful induction as well as the opportunity to take on responsibility in a dynamic and customer-oriented environment. Tasks You process incoming fault reports and ensure efficient and customer-oriented processing. In doing so, you coordinate the necessary on-call assignments and ensure a smooth flow of information between all parties involved. You also monitor the ongoing assignments of the service technicians, track the progress of the work, and ensure the necessary feedback to customers and internal departments. Requirements For this position, you have fluent Swiss German and French skills in speaking and writing. English and Italian skills are an advantage. You are characterized by a strong service and customer orientation and maintain an overview even in hectic situations. Proficient use of common Microsoft Office applications, especially Word, Excel, and Outlook, is required. Additionally, you bring the willingness to work in shift operations from Monday to Sunday as well as on public holidays between 06.30 and 23.00 and to regularly perform weekend assignments. During the four-week induction period, an availability of 100 % is required.