Service Manager/in Expert 80%-100%

• Finance Department, IT BS, Customer Strategy & Governance • by arrangement • show workplace Your tasks Customer responsibility and contact person: As an Account and Service Manager, you support individual customers holistically, from the assessment of needs and the monitoring of agreed services to the billing of performance. You are also the escalation point for complaints, help in finding solutions, and are responsible for communication. Requirement assessment and offer creation: As a Demand Manager, you record the requirements of the customers and are responsible for the creation of solutions and offers together with our specialist teams, present these to the customers, and conclude the agreement. Team player in the transformation: Our team is responsible for the customer and service support of the cantonal IT service catalog provided by IT BS. In order to serve our customers better and faster, we are restructuring our organization. You will support us in this transformation with your knowledge and competencies. Further development and digitalization: You support us with your expertise and the consulting of customers in the further development of IT services and digitalization of cantonal internal services, in order to advance the range of services for the population and companies of the canton. Your profile Experience: You have several years of profound experience in customer support and in IT Service Management. You have accompanied customers from the recording of their requirements to the implementation of the required IT services, even in larger projects. Personality: Customer-oriented, service-oriented, and networked thinking, independence, resilience, and communication competence characterize you. You work and communicate without problems both with management and with colleagues in the specialist teams. Education: You have a higher education in informatics, business informatics, or business administration. A good understanding of business connections and the value creation of IT services completes your profile. Language: You communicate professionally and with stylistic confidence with a wide variety of customer groups. Very good oral and written German skills are mandatory, English skills are an advantage. Insight into our work IT BS is the internal IT service provider of the Canton Basel-Stadt and belongs to the Finance Department. The department provides the collaboration and communication infrastructure for the mobile and stationary IT workstations and the associated support. In addition, IT BS also continuously develops various offers for the public in the area of eGovernment and digitalization. A functioning IT is central to the efficient operation of the cantonal administration. The Customer Strategy & Governance (KSG) department is the central contact point for the ordering, changing, and optimization of IT services. We recognize customer needs, advise departments on suitable technological solutions, and accompany requirements from the idea to implementation. Through Account Management, Enterprise Architecture, Portfolio Management as well as Risk, Compliance & Records Management, we create transparency regarding needs, standards, resources, risks, and the need for action. In this way, the KSG department supports customer-oriented solutions, operational architectures, economic management, and compliance with information security. Learn more Questions regarding your application Learn more Your contact Questions about the function Gerardo Pelosi Head of Account Management Tel. +41 61 267 31 38 Questions regarding your application Anja Staub HR Business Partner/Job ID 1816 Tel. +41 61 267 95 70 Versatile. Working for Basel-Stadt. Something is common to all our more than 11,000 employees: they are committed at the pulse of the city by supporting, enabling, directing, shaping, and protecting. In this way, with their commitment, they contribute every day to making Basel-Stadt livable and lovable. Just as diverse as our tasks are our employees as well as your possibilities. Welcome to the team of the Canton Basel-Stadt!