Business Expert Welcome Area - Innovation & Quality

FER CIAM — Putting people at the center of social benefits

FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.

With nearly 47'500 members — including companies and the self-employed — it is one of the key players in social protection in French-speaking Switzerland.

Daily, its teams manage the collection of 2,425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss-of-earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where every file has a direct impact on the professional and social lives of the people concerned.

Job Description

Your mission:

You play a central role in the continuous improvement of processes, the evolution of business tools, and the digital transformation of our activities. Acting as a true interface between the business teams and IT partners, you ensure the quality, compliance, and efficiency of processing while guaranteeing that IT solutions meet user needs.

Your responsibilities

• Business expertise and quality
• Manage a portfolio of individual accounts in accordance with DCACI directives
• Analysis and processing of individual account disputes
• Reconstruct salary statements
• Rectify entries on individual accounts for the prescribed years
• Ensure the application of legal and regulatory requirements and internal directives.
• Contribute to the drafting, harmonization, and evolution of business processes and procedures.
• Digital transformation and tool management
• Act as the interface between business teams, the IT department, and IT partners.
• Participate in the evolution of business applications, the definition of needs, testing phases, deployments, and migration projects.
• Coordinate incident monitoring and contribute to finding solutions adapted to operational needs.
• Continuous improvement and support
• Identify optimization opportunities and propose improvements to processes and tools.
• Develop user support, documentation, and procedures related to business applications.
• Train and support employees in the use of tools and new functionalities.
• Contribute to the measurement and monitoring of the effectiveness of implemented improvements.
• Collaboration and communication
• Ensure coordination and the flow of information between various internal and external actors.
• Participate in working groups and cross-functional bodies as a business expert.
• Support teams in resolving operational issues and guarantee a quality experience for the insured and members.

Required Profile

Your profile

• CFC as a commercial employee or equivalent training.
• Federal diploma of specialist in social insurance, an asset.
• Proven experience in the field of social insurance.
• Experience in participating in IT projects (tests, deployments, application evolutions, or migrations), an advantage.
• Excellent command of IT tools and a strong interest in digital solutions.
• Very good analytical, synthesis, and organizational skills.

Your assets

• Ability to bridge the gap between business needs and technical solutions.
• Continuous improvement mindset and quality orientation.
• Interpersonal skills and excellent communication skills.
• Sense of service and customer relations, team spirit, and a collaborative approach.
• Ability to manage multiple files and projects simultaneously in a changing environment.
• Autonomy, rigor, proactive approach, and synthesis skills.

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