Sales Back Office Clerk

You are responsible for efficient and timely order processing and act as a hub and competent contact person between our customers, our field service and the production department. • Independent processing of customer inquiries, quotes and orders • Consulting our customers on printing processes, materials as well as price and delivery conditions • Calculation of prices, creation of quotes and internal order documents • Independent management and coordination of customer projects – from inquiry to delivery • Coordination and processing of all relevant business processes in the sales back office (e.g. order confirmations, ready-to-print, complaints, appointments) • Recording and maintenance of follow-up and new orders • Recording and forwarding incoming customer complaints to the quality department • Evaluation of orders from a time and economic perspective • Monitoring of delivery dates and coordination with production • Optimization of internal processes as well as maintenance of material master data • Occasional customer visits in Switzerland and abroad (e.g. production centers, trade fairs; in agreement with the team management) • Support of the team through supplementary sales-related activities