Customer Care Agent (m/w/d) 100%

Great working days. Delivered. Lyreco supports companies with reliable workplace solutions - from office supplies to hygiene & cleaning and personal protective equipment to coffee and break refreshment solutions. Rooted in Switzerland since 1887, as part of an internationally established corporate group, we combine tradition with local entrepreneurial freedom. Service orientation, responsibility and a partnership-based cooperation characterize our corporate culture.

Customer Care Agent (m/w/d) 100%

Work location: Office in Dietikon and Home Office

Your mission:

The Customer Care Agent makes an important contribution to the success of the company. In this position, you are available to our customers by telephone as well as in writing, taking their orders and requests and putting a smile on their faces.

What you can achieve with us

• Receiving, processing and implementing general customer requests via mail, e-mail and telephone
• Central point of contact (SPOC) for internal and external customers regarding recording of orders, returns and redeliveries
• Telephone as well as written advice to internal and external customers regarding product portfolio, webshop, delivery availability as well as special orders
• Active sale of telephone promotions in compliance with guidelines
• Various administrative activities (documentation, invoice quotations, customer letters etc.)
• Participation in internal and external training/meetings

What you bring with you

• Completed training in the commercial field or a similar field is an advantage
• Experience in a call center or customer service is an advantage
• Enjoyment of telephone customer contact, high service orientation
• You speak business fluent German. English, French are an advantage
• Good MS-Office knowledge and digital affinity
• Open-minded, flexible and resilient personality
• Organized, exact and structured way of working

What you can look forward to

• Independent and varied sales activity with plenty of creative freedom
• International company with strong local roots in Switzerland
• Open and diverse working environment
• A team that supports each other and achieves success together
• 5 weeks vacation
• Further education and development opportunities with financial support
• Attractive pension fund benefits
• Further fringe benefits
• Team events and joint activities

Do you have questions? You are welcome to send them to Laura or to your future manager Kim. Please apply via our online tool; otherwise, we unfortunately cannot consider your application due to data protection reasons

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